Archana Upadhyay

• Have handled key clients in European, CIS and Russian market with a business volume of 1200MT per month.
• Currently assigned for stream lining business in South America (Business volume of 600MT per month).
• Developed relationships with clients and potential clients to improve business growth.
• Dealing with distributors and agents who support increasing the volume of JPFL Films in designated region.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Participating in tenders and handling RFI, RFQ, and technical queries.
• Managing Order to Cash Cycle for Export business

· Order Processing

· Production planning

· Dispatch planning

· After-sales support

· Payment followups & closure of order

· Coordinated with internal teams to enable timely execution of orders, shipping and delivery of goods.

· Monthly order planning and liaison with customers for orders and order terms and conditions

• Documented transactions and managed high-value accounts using SAP Hanna.
• Maintained up-to-date knowledge of products and services offered to customers.
• Managing different departments for execution and delivery of orders
• Forecasting and reporting
• MIS and sales report

• Manage products sales and inquiries from assigned international sales territories
• Managed and reviewed the performance of distributors in the assigned sales territory and supported them to generate new leads
• Made existing customers aware of new products or changes to be made in their current products as per changing market trends.
• Created Virtual expos globally to enhance customer experience, knowledge and patronage.
• Was actively involved in Market research and penetration in the assigned market - online as well as offline ( by participating in Tea/Coffee exhibitions held every year like IITCE and WTCE to collect direct data of relevant Buyers)
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction.
• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
• MIS and Reports preparation

• Searching and prospecting tenders a daily basis and identify and process relevant tenders/contracts which are of interest to the company
• Study and analyse tender documents technically to identify risk factors and compliance with the relevant standards, and further sharing it with Division Heads for the overall risk assessment and bid decision.
• Filling E-tenders/Manual bid with concerned government department such as Ministry of Defence, Railways etc.
• Manage the tender submission through its entire life cycle & to follow relevant procedure for tender authorization & dispatch.
• Preparation of registration cases with various government department such as DGQA, DGS&D, NSIC, OEF, OPF etc.
• Maintaining and following up on progress in tenders
• To prepare reports such as summary schedules, competitive overviews & cost/price summaries.
• Updation of database & company sale records.
• Engaged in reporting activities.