Summary
Overview
Work History
Skills
Certification
Timeline
Generic
Archana Vechalekar

Archana Vechalekar

Pune

Summary

Customer-Centric Leader with extensive experience in HR, people operations, and team development. Proven track record of driving customer satisfaction, building highly engaged teams, and enhancing business performance through operational excellence and strategic alignment. Skilled in fostering omni-channel experiences, managing risk, and empowering teams to achieve exceptional customer outcomes.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Head of People

Woliba
09.2023 - 10.2024
  • Collaborated with CEO to align HR strategies with business growth, contributing to 20% increase in employee engagement.
  • Created People dashboard to pinpoint concerns, leading to targeted interventions that reduced employee issues by 15%.
  • Led initiatives to enhance customer and employee satisfaction, contributing to 7% increase in NPS within year by fostering customer-focused culture.
  • Streamlined processes, boosting team efficiency by 12% and ensuring consistent adherence to performance and risk frameworks.
  • Achieved 90% employee satisfaction rate during organizational changes, as reflected in feedback surveys.
  • Implemented strategies that drove 10% improvement in employee engagement scores, creating collaborative and customer-oriented environment.

HR - People Ops

Fictiv
04.2022 - 07.2023
  • Introduced talent development initiative that increased retention by 9% and supported career growth.
  • Revamped Performance Management Program, increasing feedback quality by 25% and reducing evaluation time by 25%.
  • Developed targeted development program that increased internal promotions by 12%, aligning employee growth with business objectives.
  • Co-led Employee Quarterly Pulse Survey, analyzing data and creating action plans that improved outcomes by 15%.
  • Initiated People Data Dashboard, enhancing decision-making efficiency by 25% across business units.
  • Instituted performance standards, resulting in a 9% improvement in goal attainment by creating results-oriented, commercially focused team culture.

Delivery Lead Consultant

Optimum Solutions Pvt Ltd (Singapore)
06.2019 - 04.2022
  • Created a high-performing environment, achieving a 13% increase in productivity by fostering accountability and implementing clear performance expectations.
  • Strengthened risk management, achieving a 13% reduction in compliance issues through consistent adherence to operational standards.
  • Advised executives on topics like intellectual property, immigration, attendance, and employee relations.
  • Launched a leadership training program, increasing internal promotions by 30% and improving leadership effectiveness ratings by 20%.
  • Led HR projects focused on performance management, onboarding, job leveling, and compensation.

HR Specialist and Administrator

RajMadhav Educational Services and Training Consultancy
05.2017 - 05.2019
  • Managed end-to-end recruitment processes for clients across different industries. Managed the recruitment process for non-technical as well as technical positions for contract-to-hire (C2H) and full-time requirements.
  • Assisting clients with the development and implementation of HR strategies that align with their business goals and objectives

Manager HR and Admin

Baheti and Somani LLP
06.2013 - 04.2017
  • Managed comprehensive HR and admin duties effectively.
  • Overseeing the administration of HRIS and other HR related systems, including payroll, time and attendance, and benefits enrollment.
  • Managing employee compensation and benefits program, including salary structures, performance-based incentives, and health insurance plans.

HR Head and Faculty

Zeal Education Societys Zeal Institute of Management and Computer Application
08.2011 - 04.2016

Human Resources Trainee

SCIO HR Solutions
06.2010 - 07.2011
  • Helping with onboarding and orientation of new employees
  • Assisting with employee record-keeping and data management, including maintaining employee files and updating HR information systems

Skills

  • Regulatory Compliance
  • Employee Relations & Experience
  • Data Analytics & Analysis
  • Change Management
  • Project Management
  • Strategic Business Alignment
  • Teamwork and Collaboration

Certification

  • HR as a Strategic Business Partner
  • Performance Management
  • Employee Engagement
  • POSH Certified Trainer
  • International Leadership and Organizational Behavior
  • Emotional Quotient Educator

Timeline

Head of People

Woliba
09.2023 - 10.2024

HR - People Ops

Fictiv
04.2022 - 07.2023

Delivery Lead Consultant

Optimum Solutions Pvt Ltd (Singapore)
06.2019 - 04.2022

HR Specialist and Administrator

RajMadhav Educational Services and Training Consultancy
05.2017 - 05.2019

Manager HR and Admin

Baheti and Somani LLP
06.2013 - 04.2017

HR Head and Faculty

Zeal Education Societys Zeal Institute of Management and Computer Application
08.2011 - 04.2016

Human Resources Trainee

SCIO HR Solutions
06.2010 - 07.2011

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Archana Vechalekar