Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Archana Viswanath

Bengaluru

Summary

Persuasive Advertising Sales and customer support Representative with more than 6 years of success maintaining revenue growth among assigned accounts. Proficient in using CRM to process and track sales orders. Successful developing new business by upselling current accounts and cultivating new clients.

Overview

6
6
years of professional experience

Work History

Advertising Sales Representative

Accenture
01.2023 - 05.2025
  • Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
  • Created and presented media and advertising packages to prospective customers.
  • Played key role in achieving and maintaining top client satisfaction and retention by ensuring accuracy of ads and listings.
  • Devised strategies to perform at required goal level and achieve monthly quota.
  • Educated clients on specific marketing strategies to increase client sales and overall promotion effectiveness.
  • Sent clients estimates of costs for advertising products or services and followed up by phone call or email.
  • Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
  • Developed strong relationships with advertisers and negotiated pricing following established procedures.
  • Made outbound calls to existing customers to up sell advertising packages.
  • Maintained and organised customer database of over 5000 clients nationwide.

Business Development Executive

Interview Bit Pvt Ltd-
08.2022 - 01.2023
  • Established and maintained highly effective relationships with clients and industry partners to drive growth.
  • Communicated directly with customers and partners to build strong business networks and relationships.
  • Negotiated client contracts and agreements to cultivate profitable business transactions.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Served customers with knowledgeable, friendly support at every stage of purchasing.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Built relationships with customers and community to promote long term business growth.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

Customer Service Representative

BYJU's - The Learning APP
12.2018 - 02.2022
  • Responded to customer requests for products, services, and company information.
  • Managed timely and effective replacement of damaged or missing products.
  • Promptly responded to inquiries and requests from prospective customers.
  • Cross-trained and backed up other customer service managers.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

Bachelor of Science - Electrical, Electronics And Communications Engineering

Jaipur Engineering College And Research Center
Jaipur, India
08-2018

Skills

  • Excellent negotiating tactics
  • Sales pipeline development
  • Management collaboration
  • Strong lead development skills
  • New customer acquisition
  • Consultative sales techniques
  • B2B sales
  • Account development
  • Client relationship management
  • Customer satisfaction

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)

Timeline

Advertising Sales Representative

Accenture
01.2023 - 05.2025

Business Development Executive

Interview Bit Pvt Ltd-
08.2022 - 01.2023

Customer Service Representative

BYJU's - The Learning APP
12.2018 - 02.2022

Bachelor of Science - Electrical, Electronics And Communications Engineering

Jaipur Engineering College And Research Center

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Archana Viswanath