Archana Zhimo
SENIOR LEVEL PROFESSIONAL
New Delhi,New Delhi
Summary
Pragmatic professional with progressive industry background and decisive leadership style. Passionate about applying excellent organization and communication skills to manage and lead teams. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Project Manager, Department of Home Affairs
Australian High Commission
New Delhi
Sep.2017 - Current
- Leading cross-functional projects across Home Affairs teams using advanced data analysis and techniques to discover insights and guide strategic decisions and uncover optimization opportunities.
- Build, develop and maintain reports, databases, dashboards and performance metrics that support key business decisions.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Extend support to the posts globally seeking our tested and successful products. Provide support to the concerned team through calls/emails/web-ex meetings on replicating the tool for their processing teams.
- High maintenance and management of the internal Performance Monitor Dashboard, Trackers, Databases and all the other operational dashboards.
- Regular and continual publishing of the weekly performance statistics of all the processing teams to the management.
- Monitor data and report on caseload trends and outcomes to Australian-based Principal Migration Officer-Integrity to combat visa fraud, misrepresentation and general non-compliance with visa conditions.
- Provide high level and strategic advice on risk tiering to assist with streamlining processing of application.
Service Delivery Leader, MIS & Analytics
EXL Sevice
New Delhi
01.2016 - 09.2017
- Spearheading an analytical unit to manage multiple complex BTO engagements to produce high quality deliverables, providing consultative analytics, strategic insights that exceeds client’s expectations (Interactive dashboards, Optimization Models, Trend Analysis, Benchmarking) along with directing the planning & implementation of projects and facilitating project scope objectives & deliverables and defining project tasks & resource requirements
- Recognizing & implementing change management process by using effective data segmentation, patterns & trends identification, managing Global RFP projects (clients with annual spend of $100 M) or more and providing valuable insights for contract negotiations
- Establishing, setting-up, negotiating and facilitating end-to-end Global RFPs in RFP tools i.e., Lanyon, SabreRFP & Lodging Logistics, developing a comprehensive understanding of the client business priorities and critical project requirements from Director/VPs along with collaborating with stakeholders to implement KPIs, track performance and MI reporting
- Performing resource allocation by estimating the resources needed to achieve project goals, determining, assessing need for additional resources, making the appropriate recruitments if necessary, during project cycle along with defining project success criteria and disseminating them to involved parties throughout project life cycle
- Executing creation & maintenance of strong & trusted partnerships with key players and decision-makers within client organization, ascertaining that integrity, control & optimal functionality are maintained to ensure improvement of processes and associating cost/quality metrics along with compliance with all prevalent policies
- Managing maintenance & growth of internal & external Customer relationships, working closely with the Sales & Account Management team to address RFP requirements, solutioning & bid management along with leading sales presentations, finalizing on Project Scoping, drafting SOW, pricing/budget proposal, work efforts evaluation, services capability and communication to the team
- Comprehending client’s requirements (stated, un-stated & latent needs) directly from client & through Sales Directors, discussing scope of the engagement, creating vivid presentations, documentations, to meet client’s requirement and making sales pitches as part of RFP support
- Interacting with internal stakeholders like legal, regulatory compliance, finance, technology, information security, ensuring controls &compliance in the process, outlining presentation with leadership teams, VP Business development, CRM Heads, all the User Teams, Functional Teams and getting their mind share on offerings & value proposition
- End-to-End Solution Proposal Creation with the help of Bids & Proposal Teams and Subject Matter Consultants, winning the deal, arranging for internal & external Client/Customer kick-off meeting and explaining the solution and process to the team
- Steering Portfolio Management of global clients, representing US$ 500+ mn, optimizing business travel spend by measuring, analyzing, reviewing performance with the clients and developing & executing business travel cost optimization projects, revenue enhancement strategies & solutions for Fortune 500 companies
- Designing cost optimization models and identified potential vendor partners resulting in annual savings of US$ 5 Mn (over 15%), assisting various multinational & global clients with strategic business intelligence, partnering with the global Project Managers to formulate negotiation strategies & delivery and undertaking process improvement projects such as negotiating with hotel properties based on correct meeting size
- Contributing towards pitching Pre-Trip auditing to clients, creating Sales pitch presentation to acquire new clients, periodically reviewing & supporting client’s travel sourcing & negotiation programs to accurately measure performance & results to develop follow-up strategies
- Working on various white papers, marketing collaterals & industry insights published by the department, serving in the capacity of a registered representative of NASD - USA, managing 401k retirement accounts, including enrolment, investment election, contribution rate change, transfer between funds, withdrawals, loan, distributions, rollovers and so on
- Categorizing & referring participants with large account balances, specific life situations and age, to the advisory team in Minneapolis for customized retirement/investment advice and explaining various Tax laws associated with distributions, withdrawals and loans taken from 401k accounts.
Service Delivery Leader Global Business Consulting
EXL Service.com
Gurugram, Harayana
10.2013 - 12.2015
Senior Manager, Global Business Consulting
EXL Service.com
Gurugram, Harayana
10.2011 - 09.2013
Manager, Advisory Services
American Express, AMEX
Gurugram, Harayana
05.2009 - 10.2011
Consulting Analyst, Advisory Services
American Express, AMEX
Gurugram, Harayana
05.2007 - 05.2009
Senior Executive AEFA
American Express, AMEX
Gurugram, Harayana
Oct.2005 - May.2007
Education
MBA - Human Resources Management
Institute of Management Studies, Roorkee
Roorkee, Uttrakhand 04.2000 - 03.2002
Bachelor of Arts - Commerce, Financial Accounting
Kamla Nehru College, Guru Ghasidas University
Bilaspur, Madhya Pradesh 04.1997 - 03.2000
Skills
People & Team Management
Additional Information
Other Certifications
- Series 6 License from National Authority of Securities Dealers, USA in 2005
- Series 63 License from National Authority of Securities Dealers, USA in 2005
Training Attended
- 35 hours of training on Project Management Pronto from Cognitel Training Services, Gurgaon
- Essentials of Management from MDI Gurgaon (EXL Top Talent Development Program)
Timeline
Project Manager, Department of Home Affairs
Australian High Commission
Sep.2017 - Current
Service Delivery Leader, MIS & Analytics
EXL Sevice
01.2016 - 09.2017
Service Delivery Leader Global Business Consulting
EXL Service.com
10.2013 - 12.2015
Senior Manager, Global Business Consulting
EXL Service.com
10.2011 - 09.2013
Manager, Advisory Services
American Express, AMEX
05.2009 - 10.2011
Consulting Analyst, Advisory Services
American Express, AMEX
05.2007 - 05.2009
Senior Executive AEFA
American Express, AMEX
Oct.2005 - May.2007
MBA - Human Resources Management
Institute of Management Studies, Roorkee
04.2000 - 03.2002
Bachelor of Arts - Commerce, Financial Accounting
Kamla Nehru College, Guru Ghasidas University
04.1997 - 03.2000
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