Archanaa Manglani

Sobo Studio

Mumbai

12.2020 - 07.2022

Assessed customer hair texture, treatment history and desired outcome to determine services required.
Completed wet styling, thermal styling, permanent waving and hair relaxing services.
Scheduled customer appointments and rearranged individual time slots to meet demand.
Suggested treatments and styles to suit customer appearance and fashion choices.
Kept detailed records of customer information and services provided.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Answered over phone calls to assess customer needs, schedule appointments and give advice about hairstyle and color options.
Recorded notes for future reference about customer preferences and services delivered.
Monitored current trends to understand fashions and better serve customer needs.
Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Trimmed, cut and shaped hair and hairpieces based on customer preference.