Archana Kumari T S
Banking | Client Services
Shamshabad,TG
Summary
Adept Billing Specialist with a proven track record at Amazon.in, enhancing productivity by optimizing workflow processes and implementing effective dispute resolution protocols. Skilled in invoice processing and fostering teamwork, I excel in maximizing revenue and ensuring pricing accuracy. My expertise in payment operations and fraud detection measures at Bank of America underscores my ability to significantly reduce financial risks.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Billing Specialist
Amazon.in
04.2015 - 01.2017
- Optimized workflow processes for increased productivity within the Billing Department, enabling staff members to focus on more strategic tasks.
- Implemented dispute resolution protocols that resulted in faster resolution times while preserving positive business relationships with clients.
- Maximized revenue potential by identifying and resolving under-billed accounts.
- Coordinated closely with sales teams to ensure accurate pricing structures were applied consistently across all customers'' invoices.
Payment Operations Specialist
Bank of America
08.2009 - 07.2014
- Participated in disaster recovery exercises for Payment Operations team, ensuring preparedness in the event of a system failure or data loss.
- Contributed to system improvements by submitting feedback on payment-related software enhancements or fixes needed.
- Acted as a subject matter expert for Payment Operations, providing guidance and support to colleagues and cross-functional partners on best practices and procedures.
- Implemented fraud detection measures, minimizing financial losses due to fraudulent transactions.
- Maintained compliance with industry regulations, ensuring smooth payment operations and reducing risk of penalties.
- Established a strong working knowledge of various payment systems/platforms used within the organization for seamless navigation between tasks.
Education
MBA - Finance
Gitam Insitute, Sikkim Manipal University
Secunderabad, India 04.2001 -
B. Com (computers) - Ecommerce And Computers
Sai-Sudhir Degree College, Osmania University
Hyderabad, India 04.2001 -
No Degree - Intermediate in MEC (Maths Economics Commerce)
Vasundara Degree College
Hyderabad, India 04.2001 -
Skills
Invoice Processing
Billing systems and software
Claims Processing
Payment posting
Customer Engagement
Teamwork and Collaboration
Team building
Problem-solving abilities
Quality Control
Languages
Hindi
Advanced (C1)
Telugu
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Certification
Phonics Training
Interests : Reading Books, Watching movies
I like watching latest movies in all Genre. Meanwhile, I also read books. Recently i started reading Book: Gurudev on the Plateau of the Peak.
Timeline
Phonics Training
02-2024
Billing Specialist
Amazon.in
04.2015 - 01.2017
Payment Operations Specialist
Bank of America
08.2009 - 07.2014
MBA - Finance
Gitam Insitute, Sikkim Manipal University
04.2001 -
B. Com (computers) - Ecommerce And Computers
Sai-Sudhir Degree College, Osmania University
04.2001 -
No Degree - Intermediate in MEC (Maths Economics Commerce)
Vasundara Degree College
04.2001 -