Summary
Overview
Work History
Education
Skills
Timeline
Generic
Archit Bhasin

Archit Bhasin

New Delhi

Summary

With over 15 years of professional experience, including 13+ years in O2C, possess a deep understanding of the field and its nuances. Experience with global clients demonstrates the ability to work across diverse business environments and adapt to varying financial processes. A proven track record of driving results is a valuable asset, as organizations often seek professionals who can optimize financial performance. Providing exceptional customer service while efficiently managing receivables and payments underscores dedication to maintaining strong client relationships.

Experience in B2B collections, dispute management, deductions, and cash applications showcases comprehensive knowledge in managing the entire accounts receivable process.

Overview

15
15
years of professional experience

Work History

Manager Operations

Genpact
03.2021 - Current
  • Successful Transition of AR Business: Expertly managing a team to transition a new AR business from Australia is a significant achievement, demonstrating leadership and project management skills
  • Monthly AR Management: Monitoring and managing AR of $450 million monthly is a considerable responsibility that reflects capacity to handle large financial volumes and ensure timely cash collection and adherence to service level agreements (SLAs).
  • RPA for Cash Application: Automating Cash Application process with Robotic Process Automation (RPA) to reduce manual allocations by up to 70% is a key efficiency improvement, reducing errors and saving time.
  • SAP and T-codes Expertise: A strong understanding of SAP and T-codes for optimizing payment performance and financial liquidity is a valuable asset, as SAP is widely used in various industries for financial management.
  • SOP Management: Ensuring that all Standard Operating Procedures (SOPs) were created and approved by clients, and conducting quarterly reviews of customer credit limits, demonstrates commitment to process adherence and client satisfaction.
  • Operational Efficiency: Developing systems and procedures to improve operational quality and team efficiency is essential for achieving consistent results in AR management.
  • Team Supervision: Supervising operations staff and keeping employees compliant with company policies and procedures is crucial for maintaining a productive and compliant workforce.
  • Streamlined Cash Application: Streamlining Cash Application process for improved efficiency and cost savings further demonstrates process optimization skills.
  • Issue Resolution: Identifying accounts requiring special resolutions, consulting sales reps, or escalating to management for resolution highlights your problem-solving abilities and communication skills
  • Enhanced Visibility and Control: Enhancing visibility and control over the Cash Application process is critical for maintaining financial accuracy and providing actionable insights
  • Collections Reporting: Compiling daily collections reports for tracking and monitoring purposes helps in maintaining transparency and tracking financial performance
  • Deduction Management: The ability to identify valid/invalid deductions quickly and accurately reduces manual effort and time spent on deduction review, improving efficiency.

Assistant Manager 2

R1 RCM GLOBAL PRIVATE LIMITED
05.2018 - 03.2021
  • Team Management: Successfully managing three sites with a team of over 40 senior analysts is a testament to leadership skills and capacity to oversee large teams
  • Business Transition: Expertly transitioning two new businesses for cash applications highlights project management and onboarding capabilities.
  • Governance for Unallocated Cash: Implementing effective governance over high-aging unallocated and un-identified cash is vital for financial integrity, ensuring that all cash is posted by end of month in a timely and compliant manner.
  • Zero Pays and Correspondence: Monitoring and posting zero pays and correspondence while consistently meeting monthly cash goals and accuracy targets underscores your commitment to achieving financial targets
  • Feedback and Issue Resolution: Providing timely and relevant feedback to team members and resolving their issues promptly contributes to a positive team dynamic and problem-solving ability
  • Policy Development: Collaborating with management to develop new techniques for reducing unapplied cash and creating policies and procedures demonstrates proactive approach to process improvement and compliance
  • Audits: Conducting weekly audits to ensure that all policies and procedures are followed is a crucial aspect of maintaining operational quality and compliance
  • Automation Project: Spearheading an automation project to convert manual posting to 835 electronic posting is a significant efficiency enhancement, reducing manual effort and potential errors.

Deputy Manager

Aircel Corporate
06.2016 - 05.2018
  • Collections Management: Managing collections and consistently meeting monthly targets is essential for maintaining the financial health of the organization
  • Dispute Resolution: Providing dispute resolution for the voice business indicates your problem-solving skills and your ability to handle customer issues and concerns effectively.
  • Cash Collections Targets: Being responsible for meeting the monthly cash collections targets, particularly with an average accounts receivable (AR) of $6 million, reflects your ability to manage substantial financial volumes.
  • Customer Relationship Building: Establishing and maintaining strong customer relationships to maximize account performance is crucial for customer retention and satisfaction.
  • Customer Issue Resolution: Managing customer accounts and professionally resolving any issues and queries efficiently helps prevent payment delays and maintains a positive customer experience.
  • Data Accuracy: Maintaining accurate and up-to-date customer details and account records is essential for financial accuracy and reporting.

Assistant Manager

GENPACT INDIA
11.2013 - 06.2016
  • Collections Management: Meeting monthly collection targets is essential for a healthy cash flow and financial stability. Efficient collections management ensures that funds owed to the organization are received on time, which is critical for business operations.
  • Dispute Resolution: Effective dispute resolution is important for maintaining customer relationships and preventing disputes from escalating. Handling customer issues and concerns professionally and efficiently can lead to a positive customer experience and long-term loyalty.
  • Cash Collections Targets: Meeting cash collection targets, especially with a substantial average accounts receivable, demonstrates ability to manage a significant financial workload and contribute to the organization's financial health.
  • Customer Relationship Building: Building and maintaining strong customer relationships is fundamental for business growth and customer retention. Positive relationships lead to increased trust, repeat business, and referrals.
  • Customer Issue Resolution: Efficiently managing customer accounts and promptly resolving issues and queries is crucial to prevent payment delays, maintaining a positive customer experience, and reduce the risk of disputes.
  • Data Accuracy: Accurate and up-to-date customer details and account records are essential for financial accuracy and reporting. Accurate data ensures that financial information is reliable and trustworthy for decision-making.


Senior Executive

IBM GLOBAL PROCESS SERVICES PVT. LTD
11.2009 - 10.2013
  • B2B Collections: Experience in business-to-business (B2B) collections highlights proficiency in managing accounts receivable for corporate clients, which often involves handling larger volumes and more complex transactions compared to consumer collections.
  • Cross-Training in Cash Applications: Cross-training in cash applications adds versatility to skill set, enabling to understand and perform tasks related to the allocation of payments and reconciliation. This can be particularly beneficial for organizations looking for multifunctional team members
  • Remote Transition of Collections: Successfully completing the remote transition of collections processes indicates adaptability to changing work environments and the ability to maintain efficiency and productivity, even in remote settings.
  • Denial Handling: Handled denials received from insurance companies is crucial in the healthcare or medical billing context. It involves addressing discrepancies, resolving issues, and following up with insurance providers to collect payments, which is vital for revenue generation.


Executive

WIPRO BPO LTD
07.2008 - 09.2009
  • Customer Service: Responsible to address customer inquiries, concerns, and issues related to HP Printers. This includes providing information, troubleshooting assistance, and guidance to resolve problems.
  • Technical Support: Offered technical support for printer-related issues, such as setup, installation, connectivity problems, and printer software troubleshooting.
  • Problem Resolution: Efficiently resolving customer problems and ensuring their satisfaction is a key aspect of this role. This often involves active listening, problem diagnosis, and step-by-step guidance.

Education

Bachelor's degree - Commerce

M.J.P Rohilkhand University
Bareilly
2007

Skills

  • SAP , Meditech & EPIC ERP Knowledge
  • Relationship and Team building
  • Cross-Functional teams
  • Process Improvement Strategies and FTE benefits
  • Account receivables/Denial Management experience
  • Well Versed with HIPAA & PHI guidelines
  • Payment Collection & Cash applications
  • Managing Customer Refunds
  • Credit limit enhancements
  • Unallocated and Un-identified Payments
  • Department Oversight
  • Goal Setting and Performance Assessment

Timeline

Manager Operations

Genpact
03.2021 - Current

Assistant Manager 2

R1 RCM GLOBAL PRIVATE LIMITED
05.2018 - 03.2021

Deputy Manager

Aircel Corporate
06.2016 - 05.2018

Assistant Manager

GENPACT INDIA
11.2013 - 06.2016

Senior Executive

IBM GLOBAL PROCESS SERVICES PVT. LTD
11.2009 - 10.2013

Executive

WIPRO BPO LTD
07.2008 - 09.2009

Bachelor's degree - Commerce

M.J.P Rohilkhand University

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Archit Bhasin