Archit Gupta
Chandigarh
Summary
I bring experience in troubleshooting and customer support from my roles at Eclerx and Taskus, where I effectively resolved technical issues and managed logistics challenges. As a commerce student, I have a basic foundation in financial literacy, analytical thinking, and communication, which complement the practical skills I’ve developed in these positions, enabling me to excel in fast-paced environments and consistently deliver high-quality service.
Overview
1
1
year of professional experience
Work History
Team Member
TaskUs
Chandigarh
03.2023 - 06.2023
- Optimized order resolution processes by analyzing frequent transit issues and implementing proactive measures, resulting in reduced delivery delays and increased customer satisfaction.
- Collaborated with cross-functional teams to identify bottlenecks in the logistics chain, streamlining communication between customers and logistics companies for faster problem resolution.
- Provided detailed insights and recommendations to the logistics team based on customer feedback, contributing to process improvements that minimized order discrepancies.
Analyst
Eclerx
Chandigarh
01.2022 - 06.2022
- Provided technical troubleshooting for customers, efficiently resolving issues with cable boxes, home security systems, and other services, ensuring a smooth and reliable user experience.
- Delivered high-quality customer support by effectively addressing and resolving customer inquiries, maintaining a high level of customer satisfaction.
- Prepared comprehensive reports on common technical issues, contributing to the enhancement of service processes and the reduction of recurring problems.
- Mentored and guided new analysts, fostering a collaborative team environment and ensuring consistent delivery of high-standard support services.
Education
Bachelor of Commerce - Business Management
Panjab University
Chandigarh 06-2024
Ryan International
Chandigarh Skills
- Financial Literacy: Ability to understand and analyze basic financial statements and handle financial data accurately
- Analytical Thinking: Strong capacity to evaluate information, identify patterns, and make data-driven decisions, which is crucial in business scenarios
- Communication Skills: Proficient in both written and verbal communication, essential for presenting ideas clearly and effectively in a business environment
Languages
English
Proficient
C2
Hindi
Proficient
C2
Punjabi
Elementary
A2
Personal Interests
- Passionate about reading books on personal finance, investment, and psychology to grow my knowledge.
- Enjoys listening to music
Timeline
Team Member
TaskUs
03.2023 - 06.2023
Analyst
Eclerx
01.2022 - 06.2022
Bachelor of Commerce - Business Management
Panjab University
Ryan International