Summary
Overview
Work History
Education
Skills
Languages
Personal Interests
Timeline
Generic
Archit Gupta

Archit Gupta

Chandigarh

Summary

I bring experience in troubleshooting and customer support from my roles at Eclerx and Taskus, where I effectively resolved technical issues and managed logistics challenges. As a commerce student, I have a basic foundation in financial literacy, analytical thinking, and communication, which complement the practical skills I’ve developed in these positions, enabling me to excel in fast-paced environments and consistently deliver high-quality service.

Overview

1
1
year of professional experience

Work History

Team Member

TaskUs
Chandigarh
03.2023 - 06.2023

  • Optimized order resolution processes by analyzing frequent transit issues and implementing proactive measures, resulting in reduced delivery delays and increased customer satisfaction.
  • Collaborated with cross-functional teams to identify bottlenecks in the logistics chain, streamlining communication between customers and logistics companies for faster problem resolution.
  • Provided detailed insights and recommendations to the logistics team based on customer feedback, contributing to process improvements that minimized order discrepancies.

Analyst

Eclerx
Chandigarh
01.2022 - 06.2022

  • Provided technical troubleshooting for customers, efficiently resolving issues with cable boxes, home security systems, and other services, ensuring a smooth and reliable user experience.
  • Delivered high-quality customer support by effectively addressing and resolving customer inquiries, maintaining a high level of customer satisfaction.
  • Prepared comprehensive reports on common technical issues, contributing to the enhancement of service processes and the reduction of recurring problems.
  • Mentored and guided new analysts, fostering a collaborative team environment and ensuring consistent delivery of high-standard support services.

Education

Bachelor of Commerce - Business Management

Panjab University
Chandigarh
06-2024

Ryan International
Chandigarh

Skills

  • Financial Literacy: Ability to understand and analyze basic financial statements and handle financial data accurately
  • Analytical Thinking: Strong capacity to evaluate information, identify patterns, and make data-driven decisions, which is crucial in business scenarios
  • Communication Skills: Proficient in both written and verbal communication, essential for presenting ideas clearly and effectively in a business environment

Languages

English
Proficient
C2
Hindi
Proficient
C2
Punjabi
Elementary
A2

Personal Interests

  • Passionate about reading books on personal finance, investment, and psychology to grow my knowledge.
  • Enjoys listening to music

Timeline

Team Member

TaskUs
03.2023 - 06.2023

Analyst

Eclerx
01.2022 - 06.2022

Bachelor of Commerce - Business Management

Panjab University

Ryan International

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Archit Gupta