ARCHIT JAIN
Bengaluru
Summary
Dynamic professional with experience at Commonwealth Bank of Australia, excelling in customer relationship management and operational efficiency. Proven ability to enhance client satisfaction through effective grievance resolution and financial accountability. Proficient in SAP and Microsoft Excel, consistently delivering results while collaborating with cross-functional teams to drive improvements.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Associate Analyst
Commonwealth Bank of Australia
Bengaluru
04.2025 - Current
- Managed high-volume customer inquiries via live chat, ensuring compliance with industry regulations.
- Collaborated with teams to streamline workflows and improve efficiency.
- Investigated client issues to identify root causes and applied banking procedures effectively.
- Delivered outstanding client service while maintaining accuracy and empathy to enhance satisfaction scores.
- Collaborated with cross-functional teams to streamline workflows and boost operational efficiency.
Analyst (GCT)
Larsen & Toubro
Jamnagar
08.2024 - 03.2025
- Managed accounts and payments for ongoing projects efficiently.
- Collaborated with vendors and stakeholders to enhance supply chain operations.
- Oversaw supply and inventory management to ensure optimal resource availability.
- Addressed worker grievances and implemented effective redressal mechanisms.
- Utilized tools like SAP, Excel, and PowerPoint for project tracking and reporting.
Financial Analyst Intern
Margin Sentiment Advisory limited
Bengaluru
02.2024 - 03.2024
- Researched and analyzed data trends and recommended client strategies.
- Reviewed internal processes, identifying areas for improvement or efficiency gains.
- Illustrated concepts with charts and graphs showing historical and forecasted trends.
Education
BBA - Finance
Presidency College
Bengaluru07-2024
Senior Secondary Education (class 12th) - Commerce
Kendra Vidyalaya
Sagar05-2021
Skills
- Supply chain management
- Grievance resolution
- SAP proficiency
- Vendor and stakeholder relations
- Financial analysis
- Regulatory compliance
- Customer relationship management
- Microsoft Office Suite
- Excel expertise
Certification
- Business Analytics Certification Program, UpGrad
Languages
Hindi
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Associate Analyst
Commonwealth Bank of Australia
04.2025 - Current
Analyst (GCT)
Larsen & Toubro
08.2024 - 03.2025
Financial Analyst Intern
Margin Sentiment Advisory limited
02.2024 - 03.2024
BBA - Finance
Presidency College
Senior Secondary Education (class 12th) - Commerce
Kendra Vidyalaya
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