Ambitious Professional with 15+ years’ experience of Production/Application Support & Project Management in FinTech Industry, inclusive of 7+ years’ experience of Leading Teams. Offering an array of skills in cross-functional collaboration, written & verbal communication, logical problem solving and stakeholder management. Looking to explore opportunities in FinTech Industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Archit Patel
Sr. Manager Of Software Engineering
Hyderabad
Summary
Overview
15
years of professional experience
8
years of post-secondary education
Work History
J P Morgan ChaseHyderabad
Sr. Manager of Software Engineering
06.2019 - Current
Job overview
- Managing Platform that serves over 10000 Users 24*7
- Managing multi flavour DB ( Progress, Cassandra, Oracle, SQL, AWS RDS & No-RDS)
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Gained strong leadership skills by managing projects from start to finish.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to develop and implement creative solutions to complex problems.
- Self-motivated, with strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Applied effective time management techniques to meet tight deadlines.
Barclays
Service Control Manager
08.2018 - 05.2019
Job overview
- Barclays
- Command Center Management -
- Handling Critical Banking Application Incidents
- Managing infrastructure Support within Command Center
- Management Updates
- Escalation Contact
J P Morgan Chase, Mortgage Express
Production Management L2 Lead
05.2015 - 08.2018
Job overview
- Leading work streams for Home Lending Business Line of Production
- Management - Automation, Collaboration, Process Improvement, Incident
- Management (Count & TTR Reduction), Problem Management & Change
- Management ( NFZ & Emergency Reviewer and Approver)
- Heading People Agenda for multiple Business Lines in Production Management
- Managing a Pan India team of Application & Production Support, which is responsible for Incident, Problem & Change Management
- Training & Collaboration Partner for DevOps awareness, assessment & adoption
- Received "Team of the Year - Innovation & Value Addition" award
- Running a Proof of Concept for adoption of Splunk Monitoring for BAU Health- check and Infrastructure Monitoring
- Serving as management escalation point during India support hours for all critical issues & changes
- Designed and implemented cross-training programs & Brown Bag sessions, globally, across Production Management
J P Morgan Chase
Application Support Analyst
01.2012 - 10.2014
Job overview
- Paymentech
- Linux Admin for Paymentech, Merchant services
- Managing Linux Servers Remotely of HP and VMware Hardware
- Compliance Audit
- Checks
- Handling LTM ( load balancer requests) requests ¬ Preparing CIP (Change
- Implementation Plans) for High Risk system level changes
- SSL Certificate
- Management ¬ Actuate, BIRT Application Installation, Upgrade ¬ Weblogic server handling, AD authentication & weblogic upgrades, configuring datastores ¬ Shell
- Scripting ¬ CFEngine Administration ¬ OS Patch Management ¬ Resolving Incidents,
- SCR’s ¬ Developing and Mentoring Remote team ¬ Handling Meetings with Vendor
ATOS, Standard Chartered Bank
Linux Admin
09.2010 - 04.2012
Job overview
- Managing Linux Servers Remotely of Dell, IBM and Egenera Boxes
- Vendor Management
- Preparing RCA (Root Cause Analysis) for High Severity issues
- Preparing CIP (Change Implementation Plans) for High Risk system level changes
- Generating weekly SLA (Service level Agreement) reports
- Resolving incident, change, problem management, user generated
- Request and queries
- Reviewing the daily early watch report
- Weekly meeting with customer to discuss the weekly Issues
- Following ITIL/CSDM process
Clover Infotech
Linux Admin
02.2008 - 09.2010
Job overview
- Worked for clients Edelweiss and CIBIL managing their data centres
- Installation and management of Linux Servers
- Application Installation
- System utilisation report generation
- Monitoring
- Shell scripting
- Client Management
- ITIL Process
Education
DevOps Master
University Overview
ITIL V3 Foundation
University Overview
MBA
07.2009 - 05.2012
University Overview
BE from IT
07.2002 - 05.2007
University Overview
Skills
Engineering software expertise
undefinedTimeline
Sr. Manager of Software Engineering
J P Morgan Chase
06.2019 - Current
Service Control Manager
Barclays
08.2018 - 05.2019
Production Management L2 Lead
J P Morgan Chase, Mortgage Express
05.2015 - 08.2018
Application Support Analyst
J P Morgan Chase
01.2012 - 10.2014
Linux Admin
ATOS, Standard Chartered Bank
09.2010 - 04.2012
MBA
07.2009 - 05.2012
Linux Admin
Clover Infotech
02.2008 - 09.2010
BE from IT
07.2002 - 05.2007
DevOps Master
04.2017
ITIL V3 Foundation
04.2010