Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Archit Raj

Archit Raj

Sales, Marketing & Customer Service
Patna

Summary

A multi-talented business professional knowledgeable about sales, marketing, business operations and customer service roles. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Senior Executive

EXL Services
Noida
01.2022 - Current
  • Studying drawings & the design features, understanding the requirements of customers in terms of material, brand, special requirements, delivery terms, etc and coordinating with design and production to meet the quality products within time limit.
  • Estimating the cost of the order based on the drawings and the material selection and sending the quotes to the customers within the given timeline.
  • Attending the emails from the customers, understanding their requirements based on the design, materials, delivery timeline, complaints regarding defects, damages, design errors and assisting them in coordination with the production and design department to resolve the issues in order to meet the production & delivery on time with higher customer satisfaction.
  • Arranging team meeting for the work assessment, discussing their errors & RMAs, along with their root causes and preparing the set of action plans to eliminate those in the future.
  • Providing required training to the new team members for the quotations, order processing, handling client queries and building team for the upcoming projects in order to execute it with high quality and productivity.

Marking Engineer

Walchandnagar Industries Ltd.
Satara
07.2018 - 12.2021
  • Working on enquiries from customers based on the drawings, material grades, related terms & condition, QAP; discussing the technical aspects with engineering & quality dept. for its production & challenges and estimating rough cost & submitting the offers via mail, negotiating the price, arranging visits if required & finalizing the deal.
  • Making annual business plan, presenting it to Business Head/AVP & reviewing quarterly for its progress, discussing ongoing as well as future challenges with HODs of all departments and finding out the solutions to resolve the issues.
  • Coordinating with Production, Planning, Purchase & Quality departments, making monthly sales plan(based on pending orders and expected orders in pipeline) and sending plan to concern departments.
  • Tracking item wise order status and communicating to the customer via mail or call. Preparing dispatch schedules and communicating to the customers based on their pending order and their urgency lists communicated to marketing.
  • Arranging the team meeting, discussing the Oder backlogs, urgencies, delivery deadline &preparing MoM to speed it up.
  • Understanding the requirement of production team for critical items and coordinating with purchase head for its procurement & taking timely follow up till its receipt.
  • Having experience of handling customers from wide variety of sectors (pumps, valves, compressors, automotive, machine tools, etc), Ex:- TML, Maruti Suzuki, M&M, Hirotec, Wilo, Xylem Pumps, Siemens, Bharat Fritz Werner, Thyssen Krupp, Valmet, Kirloskar Brothers, Burckhardt, etc.

Education

Bachelor Of Technology - Metallurgy & Materials Engineering

NIAMT
Ranchi, India
07.2014 - 06.2018

Skills

    Order mangement

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Software

MS Excel

MS Powerpoint

MS PowerBI

MS Project

Timeline

Senior Executive

EXL Services
01.2022 - Current

Marking Engineer

Walchandnagar Industries Ltd.
07.2018 - 12.2021

Bachelor Of Technology - Metallurgy & Materials Engineering

NIAMT
07.2014 - 06.2018

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Archit RajSales, Marketing & Customer Service