Archit Sharma
North West Delhi
Summary
UAT Test Analyst with proven track record of high productivity and task completion. Specialized in test case development, functional testing, and defect tracking. Strong critical thinking and problem-solving skills facilitate effective collaboration with development teams to improve product quality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cloud Marketplace Analyst
Axtrum Technologies Pvt. Ltd.
09.2019 - Current
- Served as a key member of a central operations team, providing strategic internal support across multiple countries and business units. Responsible for reconciling, curating and delivering of system records or transactions in a certain period of time to maintain the accuracy.
- Provided high-quality service to both internal and external clients, ensuring consistent adherence to service quality standards
- Maintained data entry and record conciliation as well as data analysis and creation.
- Responsible for vendor management.
- As an Integration Specialist, delivering support services for Partner API to enhance partner collaboration and functionality.
- Responsible for Incident Management and Request Fulfillment
Technical Support Representative
Concentrix Pvt Ltd.
11.2017 - 05.2019
- Provided technical support for digital services. Resolving issues in telecommunications, smart home phone, broadband services, and CRM systems.
Business Support Associate
Convergys India Pvt. Ltd.
06.2016 - 07.2017
- Developed comprehensive business reports for major UK telecommunications providers. Utilized CRM systems to streamline processes and enhance customer service delivery.
Reservation Executive
SpiceJet Pvt. Ltd. (Airlines/Reservations)
12.2015 - 05.2016
- Produced detailed reservation reports, IROP data and special services. Utilized CRM systems to streamline processes and enhance customer service delivery.
Jr. Administer
Millionaire Technologies. Pvt. Ltd. (E-Commerce operations)
12.2014 - 12.2015
- Managed end-to-end e-commerce processes, including order processing, product listing, and content creation. Building reports for e-commerce platforms.
Education
MBA - Business Analytics and Intelligence
SGVU
Jaipur, Rajasthan01.2023
Bachelor of Arts - English
IGNOU
Delhi01.2019
Skills
- Busy Accounting and Inventory management
- My SQL Basics
- Microsoft Power BI Basics
- Microsoft Windows Operations
- Agile Scrum Sprints/UAT
- Product/Content/Order Management
- API Testing Management (Postman Software)
- Stake Holders Management
- Vendor management
- Incident management
- E-commerce strategy
- Technical support
- User acceptance testing
Certification
- Busy Accounting Software
- SkySpeed Navigator
Timeline
Cloud Marketplace Analyst
Axtrum Technologies Pvt. Ltd.
09.2019 - Current
Technical Support Representative
Concentrix Pvt Ltd.
11.2017 - 05.2019
Business Support Associate
Convergys India Pvt. Ltd.
06.2016 - 07.2017
Reservation Executive
SpiceJet Pvt. Ltd. (Airlines/Reservations)
12.2015 - 05.2016
Jr. Administer
Millionaire Technologies. Pvt. Ltd. (E-Commerce operations)
12.2014 - 12.2015
MBA - Business Analytics and Intelligence
SGVU
Bachelor of Arts - English
IGNOU
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