Archita Shukla
Farrukhabad
Summary
Adept at multi-line telephone management and building strong relationships, I significantly enhanced customer satisfaction at meesho by swiftly resolving inquiries and implementing feedback. My tenure at various esteemed companies has honed my administrative and communication skills, ensuring operational excellence and privacy protection.
Overview
1
1
year of professional experience
Work History
Front Office Receptionist
Halwasiya & sons Pvt ltd
Lucknow
11.2024 - Current
- Greeted visitors and verified reasons for visit and appointment information.
- Kept offices organized and well-stocked to maximize operational efficiency.
- Updated and maintained office policies and procedures.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Ensured that front desk area was well organized at all times.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
Senior Customer Care Executive
meesho
Bhopal
05.2024 - 11.2024
- Resolved client inquiries promptly.
- Provided solutions to client challenges.
- Enhanced customer service delivery by implementing feedback received from customer surveys.
- Handled customer complaints, providing appropriate solutions and alternatives within time limits.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Processed customer orders, forms, applications, and requests efficiently.
- Managed day-to-day operations of the Customer Care team, including scheduling shifts and assigning tasks.
- Addressed customer questions and concerns regarding products and services.
Customer Service Associate
M pocket
Bhopal
12.2023 - 05.2024
- Addressed customer questions and concerns regarding products and services.
- Provided information about products and services available to customers.
- Updated system with order specifics and customer details, preferences, and billing information.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
Education
Bachelor of Computer Applications -
Csjm Kanpur University 🎓
Farrukhabad 09-2023
Intermediate Certificate -
MM Kanaudiya GIC
Farrukhabad 05-2018
High School Diploma -
MM Kanaudiya GIC
Farrukhabad 05-2016
Skills
- Record preparation
- Multi-line telephone skills
- Mail coordination
- Appointment scheduling
- Verbal and written communication
- Listening skills
- Administrative skills
- Time management
- Confidentiality
- PowerPoint Presentation Design
- Building relationships
- Effective planning
- Telephone skills
- Proficient Computer Skills
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Front Office Receptionist
Halwasiya & sons Pvt ltd
11.2024 - Current
Senior Customer Care Executive
meesho
05.2024 - 11.2024
Customer Service Associate
M pocket
12.2023 - 05.2024
Bachelor of Computer Applications -
Csjm Kanpur University 🎓
Intermediate Certificate -
MM Kanaudiya GIC
High School Diploma -
MM Kanaudiya GIC
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