Ardhendu Tripathy

• Company Overview: CLIENT: InstantInk
• Spearheaded collaboration with the Client Engagement Partner, to understand RFP requirements & translate into actionable plans.
• Acted as Liaison between RoR, Java, QE, and UX Teams for modernization of legacy application using Agentic AI.
• Conducted in-depth stakeholder interviews and requirement workshop sessions to elicit comprehensive needs.
• Performed analysis of legacy applications to identify existing business rules and workflows.
• Gathered and documented business and technical requirements, including the creation of functional use cases.
• Transformed imprecise business needs into precise technical specifications, creating clarity for the development team and improved the on-time project completion rate.
• Work together with Project Managers, Pre-sales Team, and Architects to design and formulate timely responses to RFPs.
• Utilized expertise in customer experience (CX) and user experience (UX) design for AI-driven solutions.
• Developed comprehensive documentation, including Journey Maps, Process Workflows, BRD, and Technical Requirement Documents.
• Cooperated with QA teams to define test cases, including functional, performance, and security testing.
• Created EPICS, User Stories, and Acceptance Criteria related to functional and technical aspects for Instant Ink.
• Supported AI, data, and Product teams, facilitating Sprint Planning, Daily Stand-ups, and Reviews.
• Managed business needs effectively using Microsoft Visio, JIRA, and other project management tools.
• Delivered presentations and demonstrations, effectively managing clients' expectations.
• Synchronized UAT efforts to validate solutions, ensure functional requirements were met, and address business needs.
• Generated and presented Business Reports to track project teams and overall program performance, leveraging MS Office Suite skills.
• CLIENT: InstantInk

Company Overview: CLIENT: DCSG

• Engaged in strategic client meetings, accurately capturing requirements and assisted in proposal creation.
• Team up with cross-functional teams to devise and implement strategies.
• Conducted root cause analysis pre-client presentations for proposed solutions.
• Oversaw project milestones and deliverables, ensuring clear project roadmap.
• Collaborated with QA teams to define test cases, including functional, performance, and security testing.
• Monitored and tracked project milestones and deliverables, focusing on people management and organizational alignment.
• Prepared project status reports by collecting, analyzing, and summarizing information, utilizing Advanced MS Office Suite skills.

• Company Overview: CLIENT: SHELL
• Provided exceptional customer support, resolving complex technical issues with effective communication skills.
• Enhanced data security by implementing rigorous backup procedures and disaster recovery plans.
• Created future landscape for onboarding new suppliers, making decisions based on service, cost, and strategic fit.
• Developed and refined contracts while generating detailed MS Office and Power BI reports.

• Company Overview: CLIENT: BNY MELLON
• Collaborated with stakeholders to identify business needs and data sources.
• Managed enterprise customers in client-facing roles and delivery engagements.
• Analyzed data to identify root causes of problems and recommend corrective actions.
• Managed project requirements and provided status updates to key project stakeholders.
• Developed and implemented data governance policies and procedures.
• Championed identity and access management (IAM) lifecycle enhancements, cutting unauthorized data access incidents.
• Utilized knowledge of IAM areas such as authentication, authorization, and security concepts like RBAC.
• Deployed and facilitated new change requests, ensuring smooth transitions.
• Created Functional Requirements Document (FRD) for on-boarding Authoritative Applications into IAM Tool (Saviynt).
• Created Epics, User Stories, Acceptance Criteria, Process Backlog, and managed tickets in JIRA.
• Assisted in UAT activities and collaborated with stakeholders for successful production releases.
• Demonstrated strong project management skills including planning, tracking, and issue reporting.

• Company Overview: CLIENT: MAYO CLINIC
• Met with stakeholders to analyze key business aspects and evaluate factors driving results.
• Created Business Requirements Document (BRD) for SailPoint IIQ implementation, collaborating with developers to Configure Application Definition (Details, Schema & Correlation) and test connections.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Prioritized projects and tasks based on key milestones and deadline dates.
• Mentored Junior BAs, enhancing their skills and project contributions.

• Streamlined internal processes by revising outdated policies and procedures related to risk and compliance.
• Worked effectively with cross-functional teams including IT, operations, risk, compliance, and legal.
• Ensured compliance with industry regulations and company policies through regular audits and risk assessments.
• Ensured compliance with all relevant data governance regulations and policies, minimizing risk of violations.
• Reduced operational risks through regular review of internal controls.
• Performed continuous organizational evaluation of end users of high-risk applications to detect access anomalies.
• Experienced in user on/off-boarding, understanding access control and segregation of duties (SOD).
• Delivered presentations and prepared monthly reports using Advanced MS Office Suite skills.

• Company Overview: CLIENT: JP MORGAN CHASE
• Collaborated one-on-one with stakeholders to improve specifications, collect, define, and analyze business requirements.
• Managed stakeholders identified and mitigated risks and engaged in project planning.
• Analyzed existing business processes to identify areas for improvement.
• Delivered high-quality results under tight deadlines by prioritizing tasks based on stakeholder priorities.
• Experienced in SDLC, Testing, and Deployment processes, with knowledge of JSON in IAM processes.
• Conducted User Acceptance Testing (UAT) demos to validate implemented solutions.
• Coached team and stakeholders on workflows and governance.
• Developed customized reports, summarizing and presenting data in visually appealing formats.
• Served as Subject Matter Expert and Advisor on regulatory compliance IT solutions.
• Managed and mentored teams, drafted proposals for new initiatives, and engaged with clients.
• Managed SOX/SSAE16 applications and Critical/high-risk application user ID administration (Windows).
• Conducted gap analyses between current and future state goals to formulate action plans.
• Ensured compliance with access permission requirements for onboarded applications.
• Planned and coordinated QA/UAT testing prior to sign-off and Production release scheduling.