Areeba Khan
Lucknow
Summary
Results-driven persuasive professional with extensive experience in expanding network connections. Adept at introducing products, educating clients, and implementing effective pricing strategies. Proven ability to develop new territories and accurately assess customer needs to deliver tailored solutions. Skilled in fostering relationships and driving business growth through strategic initiatives and client engagement. Proficient in CRM systems and market research for sales optimization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Development Analyst
Cedcoss Technologies Pvt. Ltd.
Lucknow
01.2022 - Current
- Conducted market research and analysis of potential opportunities, including industry trends, competitor landscape, and customer needs.
- Leveraged platforms like Shopify and Semrush to enhance e-commerce operations and boost digital marketing efforts, resulting in increased business growth.
- Developed business development strategies to identify new business prospects and expand existing client relationships.
- Created presentations to showcase company services and presented them to prospective clients.
- Provided support in preparing proposals and contracts for new and existing clients.
- Collaborated with the product development team to create customized solutions for customers' needs.
- Managed daily operations related to business development initiatives, such as tracking project progress and maintaining records of contacts made with prospective clients.
- Coordinated with multiple departments within the organization to facilitate smooth execution of business development plans.
- Created reports outlining customer usage and retention metrics.
- Proficient in using CRM tools such as Jira and Freshsales.
- Monitored KPIs to assess customer engagement.
- Drove customer escalations to resolution by engaging directly with clients.
- Negotiated short- and long-term contracts with sales associates, franchisees, and customers.
- Trained and mentored new team members to promote productivity, accuracy, and customer service.
- Designed processes to drive results and identify improvements.
- Resolved customer inquiries and complaints requiring management-level escalation.
Senior Operations Executive
Great Learning Pvt. Ltd.
Lucknow
05.2021 - 11.2021
- Monitored customer inquiries, feedbacks and complaints in order to identify emerging trends and recommend process improvements.
- Coordinated with internal teams to develop strategies for resolving customer issues effectively.
- Ensured compliance with applicable laws, regulations, rules and standards related to customer services.
- Organized weekly performance reviews of team members to track progress towards service delivery goals.
- Analyzed customer data to identify areas of improvement in terms of product and service offering or customer experience.
- Maintained positive relationships with customers through timely resolution of their queries or complaints.
- Collaborated with other departments such as sales, marketing, operations to ensure seamless delivery of services across all channels.
- Developed comprehensive reports on key performance indicators related to customer success and service delivery metrics.
- Managed end-to-end lifecycle activities associated with the introduction, adoption and usage of new products and services among customers.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Led team engagement to assist cross-functional departments and achieve goals.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Business Development Executive
Extramarks Education Pvt. Ltd.
Lucknow
07.2019 - 07.2020
- Developed and implemented strategies to increase customer base and revenue growth.
- Conducted market research and identified potential business opportunities.
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
- Created presentations on the company's services, products, pricing plans and marketing campaigns.
- Negotiated contracts with clients for new business development initiatives.
- Coordinated with cross-functional teams to ensure effective execution of projects.
- Drafted proposals for potential customers outlining terms of service agreements.
- Maintained a database of contacts from prospective clients for future follow-ups.
- Prepared reports summarizing progress made towards achieving organizational goals related to new business acquisition.
- Developed growth plans by identifying key clients, key targets and priority service lines.
Education
MBA - Marketing
University Of Lucknow
Lucknow03-2019
Bachelor of Commerce - Accounting And Business Management
Avadh Girls Degree College
Lucknow01-2016
High School Diploma -
St. Dominic Savio College
Lucknow01-2011
Skills
- SWOT Analysis
- Lead Management
- Partnership Building
- Customer Segmentation
- Contract negotiation and closing tactics
- Project Management
- Customer Relationship Management
- Customer Retention
- CRM Software
- Business Development
- Customer Needs Assessment
- Data Analysis
- Account Management
- Shopify, Magento, WooCommerce, WordPress
Accomplishments
- Received Star performer of the year award in Cedcoss Technologies Pvt. Ltd.
Languages
English
First Language
Hindi
Beginner
A1
Certification
- Digital Marketing Certification
- Certified Sales and Marketing Professional (CSMP)
- Certified Professional in Business Development and Growth Strategy (CPBDGS)
Affiliations
- Participated in Young Leadership Programme by IIM, Lucknow
• Improved product sales and continuously achieved the sales target
• Managed and coordinated the activities of the team.
• Implemented effective sales strategies which led up to 80% achievement of sales targets for 2019
• Implemented effective sales strategies with the conversion rate of 80%
• Awarded as the start performer of the year in Cedcoss technologies in 2023
• Consistently brought in $10,000 in new business revenue each month, significantly contributing to the company’s overall growth and profitability.
• Consistently exceeded quarterly and annual sales targets through strategic planning and effective client relationship
management.
• Developed and implemented innovative sales strategies that increased lead generation by 20% and conversion rates by 15%.
• Maintained high levels of customer satisfaction, reflected in a client retention rate of 90% and positive client feedback
Timeline
Business Development Analyst
Cedcoss Technologies Pvt. Ltd.
01.2022 - Current
Senior Operations Executive
Great Learning Pvt. Ltd.
05.2021 - 11.2021
Business Development Executive
Extramarks Education Pvt. Ltd.
07.2019 - 07.2020
MBA - Marketing
University Of Lucknow
Bachelor of Commerce - Accounting And Business Management
Avadh Girls Degree College
High School Diploma -
St. Dominic Savio College
- Digital Marketing Certification
- Certified Sales and Marketing Professional (CSMP)
- Certified Professional in Business Development and Growth Strategy (CPBDGS)
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