Sabre
Areebuddin Mohammed
Aviation Customer Service
Hyderabad
Summary
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
12
12
years of professional experience
14
14
years of post-secondary education
Work History
Customer Service Supervisor
Amazon India Pvt Ltd
Hyderabad
02.2021 - 12.2023
- Facilitated cross-functional initiatives between teams for improved coordination in addressing complex customer needs.
- Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Championed a customer-centric approach within the team, consistently encouraging empathy and understanding when interacting with clients.
Customer Service Supervisor
Air India SATS
Hyderabad
03.2017 - 01.2021
- Worked with different Airlines Including Etihad, Saudi Arabian, Gulf Air.
- Managing and Rostering staff as per the Airline needs.
- Supervision of Check-in counters and Boarding gate.
- Visa Check for different Nationalities traveling abroad.
- Coordination with Ramp, BMA, Engineering for a swift and error less turn around.
Passenger Service Agent
Menzies Bobba Ground Handling Services
Hyderabad
08.2014 - 12.2016
- Streamlined baggage handling for improved passenger experience and reduced wait times.
- Ensured compliance with safety regulations, adhering to strict guidelines during boarding procedures.
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
Ramp Agent
Indigo
Hyderabad
04.2012 - 06.2014
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Expedited boarding processes for passengers requiring assistance, providing courteous service while ensuring accessibility needs were met.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
Education
SSC -
Springfields School
Hyderabad 03.1999 - 03.2009
Bachelor Of Business Administration - Aviation
St Joseph Degree College
Hyderabad 03.2015 - 03.2018
Diploma - Aviation, Hospitality And Travel Management
Frankinn Institute of Airhostess Training
Hyderabad 04.2011 - 04.2012
Skills
Performance Evaluations
Handling Escalations
Service Delivery Optimization
Policy Enforcement
Team Development
Workflow Management
Proficient in Departure Control Systems
Software
Altea
PDCS
Navitar
Timeline
Customer Service Supervisor
Amazon India Pvt Ltd
02.2021 - 12.2023
Customer Service Supervisor
Air India SATS
03.2017 - 01.2021
Bachelor Of Business Administration - Aviation
St Joseph Degree College
03.2015 - 03.2018
Passenger Service Agent
Menzies Bobba Ground Handling Services
08.2014 - 12.2016
Ramp Agent
Indigo
04.2012 - 06.2014
Diploma - Aviation, Hospitality And Travel Management
Frankinn Institute of Airhostess Training
04.2011 - 04.2012
SSC -
Springfields School
03.1999 - 03.2009