Areena P
Chennai
Summary
Skilled L2 Support Engineer with a proven track record at Ford Smart Mobility, adept in creative solution development and problem-solving. Expert in technical support and troubleshooting, I significantly enhanced QR software application efficiency. A collaborative team player, I also excel in training peers, showcasing my ability to lead and innovate.
Overview
7
7
years of professional experience
Work History
L2 Support Engineer
Ford Smart Mobility
02.2022 - Current
- Provide level 2 technical support for QR software applications in AG (Automatic Gates).
- Work closely with development teams to identify and resolve technical issues.
- Installed OS and done with IP configuration for the hardware device.
- Works with QR AGs, NCMC, TVS, and POS devices.
- Troubleshoot and diagnose L2-level backend issues and support on network-related problems.
- Works with network switches.
- Handling key loading and bootstrap process for NCMC application.
- Guides Level 1 technician to rectify the issue in the field.
- Remotely monitor all QR AGs and NCMC AGs.
- Prepares work-related documents.
- Maintains AFC issue analysis report on a daily basis for QR, NCMC, and TVS.
- Train the new team members on activities.
- Resolved user issues by providing guidance over the phone or through remote access sessions.
- Performed routine maintenance tasks such as checking logs for errors or anomalies.
Trainee Merchandiser
Tritan Leather Works
04.2021 - 02.2022
- Assisted senior merchandisers with product planning, ordering, and production scheduling
- Coordinated with suppliers and production teams to ensure timely delivery of goods
- Provided support for day-to-day merchandising activities
Teacher, Preprimary Department
Sri Chaitanya Techno School
05.2018 - 09.2020
- Developed and implemented lesson plans that facilitate students' cognitive, social, and emotional development
- Creating a learning environment that is safe and nurturing
- Supervising children during lessons, mealtime, and on the playground
- Assisting students to resolve conflict with others
Education
B.E - Electronics And Instrumentation Engineering
Anand Institute of Higher Technology
Chennai, Tamilnadu01.2013
H.S.C -
Anna Gem Science Park Matriculation Higher Secondary School
Chennai, Tamilnadu01.2009
S.S.C -
Anna Gem Science Park Matriculation Higher Secondary School
Chennai, Tamilnadu01.2007
Skills
- Job Skill Building
- Creative Solution Development
- Problem-solving ability
- Team player
- Troubleshooting
Accomplishments
Secured second place in Badminton competition, Anand Institute of Higher Technology, 2011
Projects
Cloud controlled intrusion detection in home surveillance, This project deals with the automatic intrusion detection in home surveillance. The aim of this project is to minimize the number of sensors and obtain error-free output.
Languages
- English
- Tamil
- Hindi
Personal Information
- Date of Birth: 12/10/91
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge
Timeline
L2 Support Engineer
Ford Smart Mobility
02.2022 - Current
Trainee Merchandiser
Tritan Leather Works
04.2021 - 02.2022
Teacher, Preprimary Department
Sri Chaitanya Techno School
05.2018 - 09.2020
B.E - Electronics And Instrumentation Engineering
Anand Institute of Higher Technology
H.S.C -
Anna Gem Science Park Matriculation Higher Secondary School
S.S.C -
Anna Gem Science Park Matriculation Higher Secondary School
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