Level 4
from Chartered Institute of Procurement & Supply (CIPS)
04.2022 - Current
Hi, I’m
Areen Al Soleiman
Solution Consultant
Dubai
Summary
JOB OBJECTIVE Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Work History
JAGGAER | Digital Procurement Software & Solutions
Principal Global Customer Care Analyst
06.2019 - Current
Job overview
- Creating and maintaining relationships with clients and managing their account, including meetings with senior leadership to assess needs and progress
- Analyzing data to identify opportunities for improvement and recommending solutions, including changes to business processes
- Conducting training sessions on new software applications in order to help users adapt to new technology within their role
- Providing recommendations for changes in policies or procedures in order to improve efficiency
- Manage internal handovers and ensure proper implementation is done for client
- Staying up to date with technology advancement
- Identifying system errors ahead of time in order to avoid client usage disrupt
- Additional application used during work are Salesforce & JIRA
- Elementool and CRM previously.
JAGGAER | Digital Procurement Software & Solutions
Solution Consultant
01.2017 - 07.2019
Job overview
- Completed Full Implementation Projects using all JA Modules including CLM, SVM, Sourcing, Invoice Management, Project Manager for different organizations
- Translate business requirements into solution needs while configuring the application to meet client objectives
- Build functional solution within the Statement of Work (SOW) specifications, meeting all scope, time
- Supporting all Accounts with revamp requests
- Participate in cooperation with other departments to address and resolve client issues
- Lead a client with on site and ad-hoc training and support on our JAGGAER system both
- Ensuring a close up-to-date knowledge of our JAGGAER system technology release updates
- Best advice offered to clients to maximize their use of our JAGGAER system based on their existing procurement practices and provide them with workaround when required
- Participated in integration support with other systems
- Ensure a successful transition from Professional Services to Support Team
- Provide continual work direction and mentoring to other team members and assisting as required
- Share my knowledge with the rest of my team by conducting internal training group sessions or per case as required
- Identify release update effects on client ahead of time
- JI Certificate for the following courses “JI-PLT-2300-C: JAGGAER Indirect Configuration” and “JI-PLT-2100: JAGGAER Indirect Foundations”.
TejariSolution FZ LLC
eProcurement Consulting Analyst
04.2015 - 12.2016
Job overview
- Providing an on-site support to clients on a daily basis and ad hoc
- Assisting senior colleagues on implementation of Tejari Solutions services
- Training for different clients i.e RTA, Dubai Health Authority, Department of Economic Development, Musanada etc
- Manage tenders published by clients
- Maintaining good client relationships and providing the best advice to clients to suit their procurement processes
- Manage and follow up with client’s processes.
TejariSolution FZ LLC
Market Operations Analyst
12.2014 - 03.2015
Job overview
- Resolve all technical & operational problems/requests for local & international Bravo Portal users efficiently by working as a system administrator to ensure all required changes are updated on the system, after following all standard operating protocols
- Manage follow ups for RFx published by buyers and assist suppliers to access the RFx
- Training new/existing users in understanding how to optimally use eSupply Portal
- Advise & solve queries related to RFx response submission, Log-in issues, Registration, Pre-qualification and Profile management, User Management, Duplicate account de-activation, etc.
Fujairah Marine Services and Trading Co. LLC
Marine Operations Executive
06.2014 - 12.2014
Job overview
- Assist Vessel Superior and Port Captain with day-to-day operations of the vessel
- Provide consumables, Spare parts, lubricating oil and services for the vessels assigned
- Effectively handle price inquiries, quotations, purchase orders and contracting out assignments
- Coordinate with various agencies and vendors on matters related to repairs, stores, bunkers and medical requirements for the ship and crew and on matters as required by Technical Department and Vessel Owners
- Make price inquiries, quotations, purchase orders and contracting
- Assure that complains and non-conformances about shipment deliveries, their completeness and state, are handled effectively and in structured way
- Check incoming invoices on correctness and forward these for authorization to the Accountancy department of FMS
- Maintains a proper purchase and contract administration in accordance with the FMS Management System requirements and in liaison with the Accountancy department
- Responsible for crew transportation, flight details and hotel booking for a smooth on-signing and off-signing
- Organizing launch/boat requests for other agencies
- General administration Authorities a) Invites offers, tenders and quotations from suppliers and contractors; b) Compares tenders and quotations; c) Negotiates with suppliers and contractors.
Fairdeal Marine Services Co. L.L.C
HR Assitant/ Shipping and Logistics Coordinator
05.2013 - 05.2014
Job overview
- Clearing Spares using Mirsal 2 (Import)
- Export Spares through both sea freight and air freight
- Assuring best fare prices are given to our clients
- Responsible for monitoring deliveries, ensuring customer satisfaction and maintaining accurate logs of all transportation and goods
- Assist in keeping and updating records/file
- Prepare/reply to correspondences i.e sending quotation and other correspondences requested by the Department Head
- Preparation of LPO and maintain file system
- Compiling and keeping personnel records and recording data for each employee and employee’s activities
- Preparation of documents for visa renewal/application, labor card, emirates id, health card, gate passes, representative cards, etc
- Prepare documents/forms for employees request i.e Repair & Maintenance, Order Supplies, Leave Application, Loan Application and other requests
- Perform general office duties such as ordering supplies, maintaining records management database systems and performing bookkeeping work
- Prepare invoices report/log for supplier to be sent to accounts department, reports, letters/memos and other requested documents in Arabic.
Sharjah Islamic Bank
Rotating Intern
08.2001 - 09.2015
Job overview
- Ensuring the smooth running of basic banking transactions
- Handling customer queries face to face, over the phone or via correspondence
- Marketing new financial products or services in showrooms
- Representing the bank within the local community.
Volunteer
01.2010
Job overview
- Work for spreading health awareness
- Assisting people from all ages
- Explaining the purpose of our volunteer clearly
- Connecting with people who attended the event
- PROJECTS
- Participated in an International Project called X Culture Vas Taras with people from all around the world and received two certificates
- Deal effectively with people coming from different cultures
- Worked with a multinational team online twice to produce a research paper discussing a product to be introduced in a new country.
American University of SharjahSharjah
Student Helper
03.2013 - 06.2021
Job overview
- Financial Grant office)
- Managing the applications process
- Assisting the parents & applicants in fulfilling the requirements
- Filing and assuring the completion of application form with the required documents.
02.2020 - 01.2020
Job overview
- Participated at TEDxFujairah 2013
- The branding of the event, making sure it is TED standard
- Managed social media accounts part time (Facebook & Twitter)
- Hashtag #TEDxFujairah trended 1st worldwide for two days.
Education
Bachelor of Business & Management Minor MCM
from American University of Sharjah (AUS)
09.2009 - 01.2013
Level 4
from Chartered Institute of Procurement & Supply (CIPS)
04.2022 - Current
Skills
Extensive technical knowledgeAn ability to explain technical information to non-technical peopleExcellent communications skillsGood negotiating skillsA good business understandingTeam-working and team management experienceGood project management skillsGood organization and problem-solving skillsA methodical and analytical approach
Timeline
02.2020 - 01.2020
Principal Global Customer Care Analyst
JAGGAER | Digital Procurement Software & Solutions
06.2019 - Current
Solution Consultant
JAGGAER | Digital Procurement Software & Solutions
01.2017 - 07.2019
eProcurement Consulting Analyst
TejariSolution FZ LLC
04.2015 - 12.2016
Market Operations Analyst
TejariSolution FZ LLC
12.2014 - 03.2015
Marine Operations Executive
Fujairah Marine Services and Trading Co. LLC
06.2014 - 12.2014
HR Assitant/ Shipping and Logistics Coordinator
Fairdeal Marine Services Co. L.L.C
05.2013 - 05.2014
Student Helper
American University of Sharjah
03.2013 - 06.2021
Volunteer
01.2010
Bachelor of Business & Management Minor MCM
from American University of Sharjah (AUS)
09.2009 - 01.2013
Rotating Intern
Sharjah Islamic Bank
08.2001 - 09.2015