Areno Khuvung
ICF Certified Life Coach
Bathinda
Summary
Passionate and currently practicing ICF Life Coach with a focus on personal growth and development. Leveraging ICF core competencies, guided clients in achieving personal milestones with a 90% success rate in reaching desired outcomes. Implemented coaching techniques resulting in increased clients' self-awareness and self-confidence. Skilled in conducting group coaching sessions to foster a sense of community and accountability, leading to overall client satisfaction. Proven track record of empowering individuals to unlock their full potential and achieve their goals.
Overview
19
19
years of professional experience
Work History
ICF Life Coach
Freelancer
01.2021 - Current
- Provided individual coaching sessions to clients seeking personal growth and development
- Utilized ICF core competencies to guide clients through self-discovery, goal-setting, and action planning
- Supported clients in achieving personal milestones and breakthroughs, resulting in a 90% success rate in reaching their desired outcomes
- Implemented coaching techniques that led to a 25% increase in clients' self-awareness and self-confidence
- Conducted group coaching sessions to foster a sense of community and accountability among clients, resulting in a 15% increase in overall client satisfaction.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Facilitated group sessions and learning discussions to further objectives.
- Guided clients to overcome limiting beliefs and barriers, resulting in increased self-confidence and personal empowerment.
- Provided ongoing support to clients as they navigated life transitions or challenges, fostering resilience and adaptability.
- Established strong rapport with clients, fostering trusting and supportive coaching relationships.
- Utilized active listening skills to identify underlying client needs and develop targeted strategies accordingly.
- Maintained detailed records of client interactions and progress towards goals, enabling accurate assessment of coaching effectiveness.
- Enhanced client self-awareness by conducting personalized assessments and providing insightful feedback.
- Collaborated with clients to explore career options, leading to increased job satisfaction and fulfillment.
- Developed customized action plans for clients, resulting in improved decision-making and goal-setting abilities.
- Conducted thorough evaluations of client progress throughout the coaching process, ensuring alignment with desired outcomes.
- Designed safe and supportive environment for clients to discuss issues.
Business Development Manager
Tupperware India Pvt Ltd
01.2012 - 12.2017
- Coached Top Distributors achieve their full potentials
- Managed 9 Distributors who had approx 7,000 Sales Force under their distributorships
- Empowered Distributors on Office Management, Manpower Management and Trainings on the concept of Train the Trainers
- Traveled extensively for business all India particularly North East India(Nagaland, Meghalaya, Manipur, Mizoram, Assam, Arunachal Pradesh) for Business Development and Area Mapping
- Generated new business with marketing initiatives and strategic plans.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Enhanced the company''s profitability by identifying and eliminating inefficiencies in existing business processes.
- Kept meticulous client notes and updated account information in company databases.
- Business Reviews and Training on regular basis
- Organized Rewards and Recognition Events at National, Regional, and State Levels
- Orchestrated strategic partnerships with key clients, culminating boost in annual revenue
- Devised and executed innovative sales strategies that drove an expansion in market share
- Led a high-performing sales team to exceed monthly targets resulting in the achievement of annual sales goals
- Developed and implemented innovative marketing strategies that increased brand awareness and market share in targeted regions.
- Enhanced team productivity and efficiency through implementation of strategic project management tools and techniques.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Launched new product lines by conducting extensive competitor analysis and identifying gaps in existing market offerings.
- Spearheaded development of new product line, leading to significant expansion of market footprint.
Branch Manager
Bajaj Allianz Life Insurance Co Ltd
9 2008 - 05.2011
- Managed a team of 40 employees
- Oversaw daily operations of branch, including managing staff, setting sales goals, and ensuring customer satisfaction
- Implemented new strategies to increase branch profitability, resulting in an increase in revenue
- Recruitment and retention of Sales Officers and Relationship Managers
- Training and Development of Team Members
- Control Cost overrun and Attrition Rate
- Implemented Reward and Recognition programs
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Led training programs for team members to improve performance and enhance customer service skills
- Developed and maintained relationships with key clients to drive business growth and expand market presence
- Ensured Service Deliver to customers as per company standard.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Improved overall financial reporting by streamlining control processes and reporting structures.
Unit manager
SBI Life Insurance Co Ltd
11.2006 - 09.2008
- Managed additional role as Branch In charge in the absence of Branch manager from 2007 till Aug 2008
- Recruited and Managed a team 50 insurance advisors
- Recruitment of Insurance Advisors, Training, and development for business productivity
- Responsible for consolidation and growth of individual business target and branch business
- Revenue generation, New Business Acquisition, New Products Launch through extensive travel to key market, continuous business engagement with customers and ongoing watch on market trends
- Achieved Certificate of Excellence from Country head and Regional Head 2008
- Awarded Top Performing Manager in FY 2007-2008
- Good ratings in branch Audit.
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Optimized staffing levels by monitoring unit needs and making data-driven adjustments to scheduling as necessary.
- Mentored new hires during orientation periods for seamless integration into the team.
- Increased staff retention rates with supportive leadership techniques, mentoring programs, and positive work environment initiatives.
Executive-sales
UTI Bank Pvt Ltd
05.2006 - 11.2006
- Acquisition of new customers by opening savings and current account
- Handled all Investment products
- Introduced swiping machine to local business owners as new in the market
- Customer services as per company standards.
- Built a strong referral network through exceptional service delivery, resulting in a consistent flow of new leads from satisfied clients.
Relationship Executive
ICICI Bank Pvt Ltd
11.2005 - 04.2006
- New Saving and Current openings
- Handled all Investments products
- Customer Service as per company standard.
Education
Master of Arts - English
CIEFL
Shillong, India 04.2001 -
Skills
Communication
Self Motivation
Teamwork and Collaboration
Resilience building
Stress Management
Work-Life Balance
Career Planning
Professionalism
Motivational Techniques
Self-Awareness
Accountability
Goal Setting
Empathy
Interpersonal Skills
Communication
Personal Information
Nationality: Indian
Languages
English
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Nagamese
Bilingual or Proficient (C2)
Mao
Upper intermediate (B2)
Lotha
Bilingual or Proficient (C2)
Interest And Hobbies
- Helping people
- Trekking
- Exploring distant lands
- Getting lost in a good book
- Capturing moments
- Feeling the music
- Gardening
Timeline
ICF Life Coach
Freelancer
01.2021 - Current
Business Development Manager
Tupperware India Pvt Ltd
01.2012 - 12.2017
Unit manager
SBI Life Insurance Co Ltd
11.2006 - 09.2008
Executive-sales
UTI Bank Pvt Ltd
05.2006 - 11.2006
Relationship Executive
ICICI Bank Pvt Ltd
11.2005 - 04.2006
Master of Arts - English
CIEFL
04.2001 -
Branch Manager
Bajaj Allianz Life Insurance Co Ltd
9 2008 - 05.2011
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