ARFAAZ SHAIKH
Management.
Mumbai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
11
11
years of post-secondary education
Work History
Technical support
Vodafone Care Australia
MUMBAI
01.2013 - 10.2013
- Meeting with managers in the organization to plan strategically
- Worked well in a team setting, providing support and guidance
- Overseeing the relationship with customers handled by your team
- Resolving customer complaints quickly and efficiently
- Conducting business reviews using CRM programs.
Cabin Attendant
Qatar Airways
Doha
07.2018 - 09.2021
- Ensuring passenger safety and comfort, adhering standard operating procedure set by company and following pilot's instructions
- Carry out pre-flight checks on functionality of in-flight systems and galley equipment
- Conduct in-flight passenger announcements
- Inform passengers of safety risks and procedures during air turbulence
- Giving first aid to passengers where necessary
- Completing paperwork, including writing a flight report.
Cabin Crew
Jet Airways
MUMBAI
07.2016 - 08.2018
- Ensuring passenger safety and comfort, adhering standard operating procedure set by company and following pilot's instructions
- Inspect cabins before take-offs to ensure compliance with safety and security regulations
- Perform emergency drills according to Standard Operating Procedures (SOPs)
- Oversaw maintenance of all required equipment and sent it out for required services.
- Going to pre-flight training and briefings with pilots to retrieve flight information for each trip
- Assisting passengers with special needs, the elderly, small children or who require medical assistance
Manager
Shandaar catering services
Mumbai
07.2014 - 09.2016
- Training staff, meeting customer expectations
- Manage stock and place orders as needed
- Ensure compliance with health and safety regulations
- Negotiate contracts with customers, assess their requirements and ensure they're satisfied with the service delivered (in contract catering)
- Expanding the customer base by upselling and cross-selling
- Conducting business reviews using CRM programs.
Customer Relationship Advisor
Tech Mahindra
Mumbai
08.2013 - 10.2013
- Provided excellent customer service and provided answers to client questions within set standards.
- Interpreted contracts and communicated terms and conditions.
- Utilized inbound and outbound telephone techniques to solidify and build client relationships.
- Worked cross-functionally with various members.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
Leading Cadet
Sea Cadet Corps
Colaba
01.2003 - 03.2010
- Sailing, Camping, Swimming, Music, Sports, Parades, First-Aid, Water Safety, Communications, and Trips
- Participate in a leadership military preparatory program instilling core values into young cadets
- Take personal responsibility for the advancement, participation, and welfare of the Cadets in their platoon
- Fire, medical, rescue and CPR training/ CPR certify
- Demonstrate strong teamwork, and critical thinking in order to reach a common goal with fellow cadets
- Maintain a thorough knowledge of individual, squad, and platoon drill, plus the guidon, inspection, and sword manual positions of the Drill and Ceremonies Manual
Education
GED -
Pharmacy Council of India
BANGALORE 08.2015 - 05.2017
High School Diploma -
KARTHIKA
MUMBAI 06.2007 - 06.2009
Naval Training -
Sea Cadet Corps
Mumbai 01.2003 - 03.2010
Skills
Cabin Attendant
Compliance and regulationsQuality controlDocumentation and reportingTeam managementEmployee trainingSales expertiseCustomer service, education andCounselling
Overseeing pharmacy operationsTechnical Skills
Timeline
Cabin Attendant
Qatar Airways
07.2018 - 09.2021
Cabin Crew
Jet Airways
07.2016 - 08.2018
GED -
Pharmacy Council of India
08.2015 - 05.2017
Manager
Shandaar catering services
07.2014 - 09.2016
Customer Relationship Advisor
Tech Mahindra
08.2013 - 10.2013
Technical support
Vodafone Care Australia
01.2013 - 10.2013
High School Diploma -
KARTHIKA
06.2007 - 06.2009
Naval Training -
Sea Cadet Corps
01.2003 - 03.2010
Leading Cadet
Sea Cadet Corps
01.2003 - 03.2010