Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Timeline
Generic
Arfan Sait

Arfan Sait

Principal Product Manager
Bangalore

Summary

Professional product management expert with proven ability to drive strategic initiatives and deliver impactful results. Strong focus on team collaboration, adaptability, and stakeholder alignment. Skilled in product lifecycle management, market analysis, and agile methodologies. Known for decision-making, leadership, and effective communication.

Overview

19
19
years of professional experience
3
3
years of post-secondary education
4
4
Certifications

Work History

Principal Product Manager

Amadeus
07.2024 - Current
  • Evaluate emerging technologies and trends, incorporating innovative solutions into existing products as needed.
  • Oversaw product lifecycle from ideation to launch, ensuring timely delivery and consistent quality.
  • Establish metrics-driven evaluation systems for measuring product performance, leading to data-driven decision-making and continuous improvement.
  • Developed a successful go-to-market strategy for new product launches, resulting in increased revenue.
  • Aligned product roadmaps with business priorities, resulting in optimal resource allocation for maximum ROI.
  • Collaborate with engineering teams to prioritize features and ensure a seamless integration of new functionalities.
  • Increased product adoption by conducting market research and identifying gaps in the current offerings.
  • Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
  • Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Managed product demonstrations and testimonials for performance evaluation.
  • Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
  • Prioritized roadmap in order to achieve product goals and metrics.
  • Collaborated with sales, marketing, and support teams to launch products on time and within budget.
  • Liaised with clients to better understand business needs and current market landscape.
  • Conducted market research to identify new opportunities and target markets.

Principal Product Manager

CAE inc
03.2021 - 07.2024
  • Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
  • Spearheaded collaborative efforts to bring products to market.
  • Thrived in fast-paced, highly adept team to develop and prioritize product features and build product roadmap.
  • Prioritized roadmap in order to achieve product goals and metrics.
  • Managed product demonstrations and testimonials for performance evaluation.
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Monitored market trends and competitor performance to update promotional strategies.

Customer Success Manager

Sabre Inc
05.2019 - 02.2021
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Facilitated meetings to drive internal initiatives to reduce customer defect backlogs by 15%.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Implemented business process improvement initiatives within department.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Technical Team Lead

Sabre Inc
01.2013 - 04.2019
  • Subject matter expert with areas of expertise in Reservations & Ticketing, DCS, Self Service check-in applications, Ancillaries, Government requirements, Baggage handling, Interline Check-in and Third-party ground handling.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Coordinated weekly meetings for internal and external groups.
  • Directed and supervised team of 15 engaged in DCS 2nd level support.

Passenger Services/Flight Operations Officer

Lufthansa German Airlines
03.2010 - 12.2012
  • Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets.
  • Conducted departure and arrival briefings.
  • Supported operations by managing professional communications, tracking data and managing records.
  • Collaborated with Cargo, Met department and Air traffic services to resolve problems and facilitate seamless operations.
  • Effective handling of irregular operations such as flight delays and cancellations, and ensure passengers are treated with utmost care.
  • Maintain and update ground operations manuals, and perform monthly review of station traffic report, aircraft movement messages, and operations stock control.

Passenger Service Supervisor

Globe Ground India
09.2006 - 02.2010
  • Trained and motivated employees to provide exceptional passenger care and support.
  • Managed team member schedules and work assignments.
  • Oversaw ticketing, gate and ramp services.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Championed safety, customer experience and associate programs to foster well-being and achieve corporate compliance.

Education

Diploma in International Travel & Tourism - IATA-UFTAA Diploma

School of Airlines & Travel Management (SATM)
Kochi, Kerala , India
07.2004 - 12.2004

Bachelor in Computer Applications - Computer Applications

Mahatma Gandhi University
Kerala, India
06.2001 - 06.2004

Skills

Business Development

Roadmap planning

Product backlog management

Data-driven decision making

Product lifecycle management

Product positioning

Stakeholder management

Go-to-market strategy

Sales enablement

Product vision and strategy

Jira, atlassian, rally

Accomplishments

  • Key member of the onsite project team to successfully migrate customers like Etihad Airways and Air Seychelles to Sabre PSS
  • Key member of the onsite support team to migrate customer Oman Airways from legacy DCS platform to SabreSonic Check-in
  • Key Member of the Sabre On site support team who coordinated PSS migration pre-CVT efforts for customers like Alitalia and Air Serbia .

Software

Microsoft Office

PowerBI

Sabre DCS

Amadeus DCS

JIRA

Rally

ServiceNow

Github

Certification

Certified SAFe® 5 Product Owner/Product Manager

Timeline

Certified SAFe® 6 Agile Product Manager

04-2025

Principal Product Manager

Amadeus
07.2024 - Current

Duke University Machine Learning Foundations for Product Managers

06-2024

Principal Product Manager

CAE inc
03.2021 - 07.2024

Customer Success Manager

Sabre Inc
05.2019 - 02.2021

Technical Team Lead

Sabre Inc
01.2013 - 04.2019

Passenger Services/Flight Operations Officer

Lufthansa German Airlines
03.2010 - 12.2012

Passenger Service Supervisor

Globe Ground India
09.2006 - 02.2010

Diploma in International Travel & Tourism - IATA-UFTAA Diploma

School of Airlines & Travel Management (SATM)
07.2004 - 12.2004

Bachelor in Computer Applications - Computer Applications

Mahatma Gandhi University
06.2001 - 06.2004

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Arfan SaitPrincipal Product Manager