ARFAT ABRAR KHAN
Store Manager
Mumbai,MH
Summary
Dynamic e-commerce professional with extensive experience in store operations, inventory management, and workforce optimization. Proven track record of exceeding targets through strategic planning and effective resource allocation. Skilled in leveraging analytical abilities to enhance operational efficiency and drive sales growth. Committed to fostering a collaborative team environment that prioritizes customer satisfaction and continuous improvement.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Store Manager
Amazon
08.2025 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Shift Manager
BIGBASKET ENTERPRISES PVT LTD (IRCPL)
02.2022 - 03.2025
- Managed inbound and outbound logistics activities, including receiving, inspecting, and storing FMCG products in compliance with company standards.
- Implemented inventory control measures to minimize stock discrepancies and ensure accurate stock levels for order fulfillment.
- Utilized warehouse management software to track inventory movements, generate reports, and analyze data for process improvement.
- Coordinated with cross-functional teams to fulfill customer orders accurately and efficiently, meeting tight deadlines and quality standards.
- Conducted regular audits and cycle counts to maintain inventory accuracy and identify areas for improvement.
- Ensured compliance with safety regulations and company policies, including proper handling, storage, and disposal of hazardous materials.
- Provided training and support to new warehouse staff, contributing to team development and performance improvement initiatives.
Store Manager
LITE BITE FOODS PVT LTD
06.2021 - 01.2022
- Oversaw daily operations of a high-volume cloud kitchen, ensuring efficient food preparation and delivery processes, resulting in a 20% increase in order fulfillment rates.
- Recruited, trained, and supervised a diverse team of kitchen staff and delivery personnel, fostering a collaborative work environment that improved employee retention by 15%.
- Implemented inventory management systems to track food supplies and reduce waste by 25%, optimizing cost control and ensuring consistent quality.
- Developed strategies to enhance customer satisfaction, leading to a 30% increase in positive reviews on delivery platforms.
- Established and maintained strict food safety and hygiene protocols, achieving compliance with local health regulations and exceeding standards.
- Analyzed sales data and customer feedback to refine the menu and promotional offerings, contributing to a 40% boost in monthly sales.
- Leveraged cloud kitchen management software to streamline order processing and delivery logistics, improving operational efficiency by 35%.
- Managed budgeting and financial forecasting, ensuring profitability and effective resource allocation while reducing operational costs by 10%.
Shift Manager
CLOUDKITCH PVT LTD.
10.2019 - 02.2021
- Manage daily kitchen operations, ensuring all activities run smoothly and efficiently during shifts.
- Supervise kitchen staff, including chefs, cooks, and delivery personnel; provide training, guidance, and support to maintain high standards of performance.
- Monitor food preparation and presentation to ensure adherence to quality and safety standards; conduct regular inspections of food storage and cooking areas.
- Assist in managing inventory levels, placing orders for supplies, and minimizing waste to ensure cost-effective operations.
- Address customer inquiries and complaints promptly, ensuring a positive dining experience and fostering customer loyalty.
- Maintain accurate records of food production, staff performance, and inventory usage; analyze data to identify areas for improvement.
- Enforce food safety and sanitation policies; ensure compliance with local health regulations and kitchen safety protocols.
- Work closely with the Store Manager and other team leaders to implement new processes and menu items, ensuring alignment with overall kitchen goals.
- Enforce health and safety regulations and hygiene standards; ensure that staff follow proper procedures for food handling and sanitation.
- Oversee cash handling and ensure accurate processing of payments; assist in managing shift budgets and sales reporting.
Shift Manager
MAD OVER DONUTS
01.2019 - 06.2019
- Supervise daily restaurant operations during shifts, ensuring a seamless flow of service from the kitchen to the dining area.
- Lead, train, and motivate front-of-house staff, including servers, hosts, and bartenders, to deliver outstanding customer service.
- Monitor guest interactions, promptly address concerns or complaints, and ensure all guests receive a memorable dining experience.
- Assist in managing inventory, placing orders, and ensuring that supplies are well-stocked and maintained.
- Ensure food and beverage quality meets the restaurant’s standards; conduct regular inspections of the dining area and kitchen.
- Create and manage staff schedules to ensure appropriate coverage during busy periods while managing labor costs.
Shift Officer
FOOD VISTA PVT LTD (FRESHMENU)
01.2017 - 12.2018
- Leads crew members and directs all day operations of the outlet
- Supervising and training the employees, making them understand their job role
- Efficiently manage the opening and closing procedures of the establishment, ensuring that all operational tasks are completed, including securing the premises, setting up equipment, and preparing the kitchen for service.
- Oversee and delegate employee duties to ensure efficient workflow and optimal performance. Provide guidance and support to staff, fostering a collaborative environment that enhances productivity and service quality.
- Actively contribute to a positive team environment by supporting colleagues in the completion of their tasks
- Consistently maintain and update a comprehensive daily checklist to ensure all operational tasks are completed efficiently. Monitor adherence to protocols and standards, facilitating smooth operations and accountability.
- Diligently complete all assigned tasks and responsibilities, ensuring adherence to organizational standards and contributing to the overall efficiency of operations.
Education
Bachelor of Commerce -
04.2001 -
Skills
Dedication and drive as a hard-working individual
Good Communication, Team Building and Presentation skills
Possess sound Technical and Commercial skills
Good contacts and relationships with local & international suppliers
Critical Thinking
Qualifications
- Passed SSC in the year 2008.
- Passed HSC in the year 2010.
- B.com completed in the year 2013.
SOFT SKILLS
Expert in MS Office & Windows Applications, Business data analytics, Digital communication, Collaboration & Participation
PERSONAL INFORMATION
- Marital Status: Married
- Date of Birth: 04th Dec 1990
- Passport No: M1351680
Timeline
Store Manager - Amazon
08.2025 - Current
Shift Manager - BIGBASKET ENTERPRISES PVT LTD (IRCPL)
02.2022 - 03.2025
Store Manager - LITE BITE FOODS PVT LTD
06.2021 - 01.2022
Shift Manager - CLOUDKITCH PVT LTD.
10.2019 - 02.2021
Shift Manager - MAD OVER DONUTS
01.2019 - 06.2019
Shift Officer - FOOD VISTA PVT LTD (FRESHMENU)
01.2017 - 12.2018
Akbar Peerbhoy Collage OF Commerce & Economics - Bachelor of Commerce,
04.2001 -