ARFAT JUWEKAR
Chiplun
Summary
I am a dedicated IT professional with extensive experience in Linux system engineering and desktop support. My expertise includes configuring email systems, managing Linux operating systems, and providing technical support. I am committed to leveraging my skills and knowledge to contribute significantly to my team's success and ensure seamless operations within the organization.
Overview
7
7
years of professional experience
Work History
IT Support Specialist
HTI pvt ltd
Mumbai, Maharashtra
08.2025 - Current
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Helped streamline repair processes and update procedures for support action consistency.
- Created user accounts and assigned permissions.
- Daily end-user IT assistance for about 500 users
- Diagnosed and addressed network connectivity challenges effectively
- Laptop hardware assessments and fixes
- Software solutions (SAP, design tools, and various business applications)
- Printer deployment, setup, and issue resolution
- Mac connection to domain / MDM
- Optimized system configurations for improved performance. Conducted seamless user onboarding and setup activities. Enhanced system functionality through meticulous configurations. Orchestrated efficient setup procedures for new users.
- Mitigating domain-related concerns
- Executing password resets and account unlocks utilizing Active Directory (AD
L1 Desktop Engineer
Orient Technologies
01.2024 - 01.2025
- Configured and troubleshot email accounts including Exchange, IMAP, POP3, and Office 365 accounts.
- Resolved account lockout issues from Active Directory and provided remote support using Intel vPro.
- Configured and managed Aruba Wi-Fi networks with certificates for secure access.
- Installed, configured, and provided ongoing support for SAP applications and digital signature tokens.
- Supported the installation and configuration of financial applications.
L1 Desktop Engineer
Wipro
01.2019 - 01.2020
- Delivered on-site technical support for banking and Treasury (Dealing Room) applications.
- Installed and configured hardware, operating systems, and enterprise software across workstations.
- Handled configuration of official email accounts on mobile devices and Outlook clients.
- Installed and maintained Symantec Endpoint Encryption and Antivirus for data security.
- Logged, tracked, and escalated technical issues using internal ticketing systems.
- Managed routine service requests, system upgrades, and new device setups.
- Maintained a detailed inventory of desktops, laptops, and servers.
- Provided first-line support for banking applications and resolved application-related issues.
- Supported and maintained Linux servers including installation, security updates, monitoring, and backup operations.
Education
BSc.IT -
Gurukul College
Chiplun01.2017
HSC -
Kalusta College
Chiplun01.2014
Skills
- Active Directory
- Aruba
- SAP
- Symantec
- Windows 7
- Windows 11
- Outlook configuration
- Os installation
- Office 365
- Application support
- Hardware installation
- Remote troubleshooting
- Network management
- Email configuration
- System upgrades
- Problem solving
- Workforce planning
- Friendly and patient
Languages
- English
- Marathi
- Hindi
Timeline
IT Support Specialist
HTI pvt ltd
08.2025 - Current
L1 Desktop Engineer
Orient Technologies
01.2024 - 01.2025
L1 Desktop Engineer
Wipro
01.2019 - 01.2020
BSc.IT -
Gurukul College
HSC -
Kalusta College