ARFATH TH

• Sales and Seller Performance Metrics: Develop and track key performance indicators (KPIs) to assess sales growth, seller performance, and alignment with the marketplace's goals.
• Developed automated reports and dashboards utilizing Google Apps Script for Google Sheets, along with Power BI, and Looker Studio, providing the team with real-time access to data insights.
• Collected, cleaned, and analyzed large datasets using SQL and Python (pandas, NumPy library). • Improved decision-making processes with accurate data analysis and visualization techniques.
Conducted in-depth data analysis to identify trends and anomalies, resulting in actionable insights that drove business growth.
Provide data-driven insights to stakeholders for their reviews and recommendations to sellers to improve their product sales and overall performance on the platform, utilizing MySQL to analyze large datasets and extract actionable insights.
• Collaborated with cross-functional teams to define KPIs and metrics for A/B tests, aligning experiments with business goals. Lead a team or tour, ensuring projects were completed on time.

• Collaborated on ETL (Extract, Transform, Load) tasks, maintaining data integrity, and verifying pipeline stability. • Developed and deployed serverless data processing applications using AWS Lambda, enabling real-time data ingestion and transformation.
• Managed data storage in Amazon S3, ensuring efficient data retrieval and cost-effective storage solutions. Implemented data pipelines using Apache Spark to process large datasets, improving processing speed.

• Streamlined complex workflows by breaking them down into manageable components for easier implementation and maintenance.
Documented data architecture and ETL processes, facilitating knowledge transfer, and improving team efficiency.

• Provided company information and policies to customers upon inquiry, and answered questions via phone, email, or online chat.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues