Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Hobbies and Interests
Languages
Personal Information
Disclaimer
Timeline
Generic
ARGHA BASU

ARGHA BASU

Digha

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

3
3
years of professional experience

Work History

Customer service associate

Amazon India
06.2024 - 09.2024
  • As a virtual customer service associate my job for this profile is to provide resolution for the customers facing issues with damaged, defective, missing & various other type of issues over call, chat or email

Representative - Operations

Concentrix
08.2022 - 06.2024
  • Supporting customers those who are taking insurance policy for their vehicle
  • Helping them to understand policy features and benefits, verifying policy for both new and renewal, taking feedback from customers about policy renewal or claim settlement related issues

Junior Associate(Post Closing and Policy)

Knowledge Splice Services Pvt. Ltd.
03.2022 - 07.2022
  • Review the loan file from the data integrity stand point and look out for possible misrepresentations and red flags
  • Confirm the loan file is complete from the Regulatory stand point with appropriate documentation
  • Also have experience in generating files for policy wit the help of resware and verify for mistakes

Education

B. Com -

Kalyani Univrsity
01.2019

Higher Secondary -

West Bengal State Council of Technical Education
01.2015

SC -

West Bengal Board of Secondary Education
01.2013

Skills

  • Microsoft Office
  • WordPress
  • Teamwork
  • Problem-solving
  • Time Management
  • Communication Skills
  • Punctuality
  • Sincerity
  • Eagerness to Learn
  • Hard Work
  • Adaptability
  • Patience
  • Responsibility
  • Empathy
  • Positive Language
  • Typing Speed 35

Extracurricular Activities

Attended 12 months certification program on COMPUTER Applications & Programming organized by George Telegraph Training Institute

Hobbies and Interests

  • Reading
  • Games
  • Movies
  • Watching news

Languages

  • English
  • Bengali
  • Hindi

Personal Information

  • Date of Birth: 01/05/98
  • Gender: Male
  • Nationality: Indian

Disclaimer

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

Timeline

Customer service associate

Amazon India
06.2024 - 09.2024

Representative - Operations

Concentrix
08.2022 - 06.2024

Junior Associate(Post Closing and Policy)

Knowledge Splice Services Pvt. Ltd.
03.2022 - 07.2022

B. Com -

Kalyani Univrsity

Higher Secondary -

West Bengal State Council of Technical Education

SC -

West Bengal Board of Secondary Education

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ARGHA BASU