Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic
ARGHA MAZUMDER

ARGHA MAZUMDER

Manager - Operations
KOLKATA

Summary

Experienced operations leader with a proven track record in enhancing efficiency and driving results through strategic planning, process optimization, and resource management. Known for a strong focus on team collaboration and adaptability to changing needs, consistently delivering successful outcomes in dynamic environments. Relied upon as a reliable, results-driven professional with a proven ability to lead and inspire teams towards achieving organizational goals.

Overview

11
11
years of professional experience
2012
2012
years of post-secondary education

Work History

OPERATION MANAGER

VFS GLOBAL SERVICES PVT LTD
03.2022 - Current
  • Undertake overall responsibility of the business unit
  • Direct responsibility for the Unit's profitability and achieve targets (EBIT) set by the Zone/Region
  • Maintain business relationships with all Consulate officials
  • Ensure compliance to all existing processes and meet the defined Service Level Agreements
  • Ensures that the Teams are mentored & work towards adherence of all SOP's/ processes, required to be complied with, from an Organizational & ISO perspective
  • Manage unit and staff efficiency & productivity
  • Ensures that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker
  • Responsible for implementation of process enhancements to improve quality & efficiency of the Unit
  • Facilitates & encourages team to share 'Spark Ideas', and encourages sharing of Best Practices.
  • Lead new process roll outs in the respective Visa Application Centre(s)
  • Control & maintain Unit's expense budgets and allocated resources
  • Ensure conduct of Product & Process Training to all staff on a regular basis through coaching and development
  • Ensure that all staff attend trainings scheduled by HR & ensures
  • Effective Process Monitoring, by conducting Internal Process Certifications (OCL's), for all staff.
  • Manage Security (Physical & Data) at the Application Centre and to ensure effective controls are in place to pre-empt any physical / data security breach incidents
  • Adherence to Corporate Security Policy.
  • Ensure on-going Value-Added services are enhanced & maintained thereby achieving the monthly/annual targets
  • Ensure updating of Productivity & VAS Conversion Grid - to track performance on a weekly/monthly/basis - data available for H1 & H2 appraisal.
  • Work closely with the Value-Added Services team in order to create new channels of Revenue
  • Mentor the team on a regular basis, thereby ensuring a successor is created for the position
  • Liaison with support functions (Administration, HR, Finance etc.)
  • Manpower forecasting specially to meet peak season hiring requirements
  • Ensure judicious use of natural resources
  • Adhere to the environment health and safety policy/objectives and guidelines of the organization
  • Meeting Client SLA's. Ensure that the Teams are mentored & work towards adherence of all SOP's/ processes, required to be complied with, from an Organizational & ISO perspective.
  • EBIT and GOP Targets
  • Incentives to be disbursed to the staff, as per achievement
  • Attrition of reporting staff in line with HR Team's recommendations
  • Conformance to ISO Audit Requirements - Internal Calibration (RCA in place Implementation Evident)
  • Timely Completion - Reporting (Weekly/Fortnightly/Monthly/Quarterly, or as per desired frequency
  • Financial Audits/ Compliance Certificate to be completed every month and sign off recorded & sent to Zonal Finance
  • Ensure Team Execution of projects to achieve continuous improvement of the operations team.

DEPUTY MANAGER

VFS GLOBAL SERVICES PVT LTD
04.2018 - 02.2022
  • To manage and run the entire operations of the Application Centre.
  • To handle client meets and audits of Foreign Embassies.
  • To manage and maintain TAT for all customers.
  • To manage and Handle customer escalations.
  • To maintain Long-term Customer relationships with the travel partners.
  • To manage all logistics for transfer of application to other zones.
  • To handle all daily activities (operational) at the Visa Application Centre.
  • To aid the team of 35 and above when needed or to handle applicant/customer.
  • To Lead in implementation of all new process rollouts or changes
  • To train the Team on product & process
  • Issuing Indent for Office requirement.
  • Maintain regular coordination & Interaction with other zones for processing and dispatching applications to Hub location.
  • Preparing & sending daily, weekly & monthly reports accurately and within timeline provided.
  • Preparing various other MIS reports as and when required

SENIOR OFFICER

VFS GLOBAL SERVICES PVT LTD
02.2017 - 03.2018
  • Taking Visa applications for multiple missions under Joint Visa Application Center for Schengen countries. Process starts from collecting application & passport and ends at handing over the passport to the applicant after getting back from consulate/ Hub location
  • Interactions with applicants to help & assist them resolve their queries.
  • Collating mission wise data as per requirement.
  • Successfully collecting and depositing cash for missions as per requirement of the Consulate.
  • Maintaining Petty Cash for the branch and maintaining entries for the same in online fund flow system.
  • Training new joiners for the respective missions. Encouraging them for the best possible outcome.

OFFICER

VFS GLOBAL SERVICES PVT LTD
04.2014 - 01.2017
  • Taking Visa applications for multiple missions under Joint Visa Application Centre for Schengen countries. Process starts from collecting application & passport and ends at handing over the passport to the applicant after getting back from consulate/ Hub location.
  • Thorough checking of application forms & required documents provided by applicants as per requirement of Consulate.

Education

Bachelors in Commerce - Commerce

Calcutta University

Skills

Operational efficiency

Cross-functional coordination

Team leadership

Business development

Project planning and development

Customer relationship management (CRM)

Incidents management

Activities

  • Participated in Event Management at School and College Level.
  • Participated in inter school cricket tournament at Faridabad, Haryana.
  • Participated in Anchoring Events at School and College Level.
  • Participated welfare activities for NGO's being a part of the organization.

Timeline

OPERATION MANAGER

VFS GLOBAL SERVICES PVT LTD
03.2022 - Current

DEPUTY MANAGER

VFS GLOBAL SERVICES PVT LTD
04.2018 - 02.2022

SENIOR OFFICER

VFS GLOBAL SERVICES PVT LTD
02.2017 - 03.2018

OFFICER

VFS GLOBAL SERVICES PVT LTD
04.2014 - 01.2017

Bachelors in Commerce - Commerce

Calcutta University

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ARGHA MAZUMDERManager - Operations