Argha Mondal
In Vitro Diagnostic Industry
Raniganj
Summary
Detail-oriented and motivated with a solid background in the In Vitro Diagnostics (IVD) sector. Skilled at technical support, troubleshooting, and training medical professionals on diagnostic products. Acquainted with offering high-quality customer service, handling customer relationships efficiently. Collaborative and hardworking individual interested in enhancing product performance and delivering customer satisfaction. Interested in joining the product development process and boosting the overall user experience within medical diagnostics.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Junior Production Support Manager
J.Mitra & Co.Pvt.Ltd
06.2022 - Current
- Product Support & Troubleshooting: Offer technical assistance to customers so that product-related problems are addressed quickly.
- Customer Relationship Management: Foster and sustain close relationships with healthcare professionals, laboratory staff, and other customers to maximize satisfaction and best product performance.
- Training & Education: Provide training sessions and product demonstrations to customers on how to use IVD devices and reagents properly, as well as how to follow industry standards and regulations.
- Product Knowledge & Documentation: Create and keep in-depth product knowledge, writing and revising technical documentation, user guides, and FAQs to help customers and internal stakeholders.
- Cross-functional Collaboration: Work closely with Sales, R&D, and to share customer feedback, facilitate product development, and ensure products meet market specifications and regulatory compliance.
- Issue Escalation: Be the initial point of contact for escalated technical problems, making sure complicated issues are monitored and solved within a timely manner.
Clinical Research Coordinator
Kv Clinical Research
06.2021 - 05.2022
Education
Master of Science - Microbiology
Guru Nanak Institute of Pharmaceutical Science And
Kolkata, India 04.2001 - 01.2016
Bachelor of Science - Microbiology
Guru Nanak Institute of Pharmaceutical Science And
Kolkata 04.2001 -
Higher Secondary Education
Raniganj High School(H.S)
Raniganj, India01-2016
Secondary Education
Raniganj High School (H.S)
Raniganj01-2014
Skills
- Microscope
- Autoclave
- Laminar Air-Flow
- Incubator
- UV Trans-illuminator
- CLIA
- Elisa Reader
- Elisa Washer
Extra-Curricular Activities
Blood grouping test camp.
Passed 4th year Painting from 'Suro Bharati Sangeet Kala Kendra'.
In Organizing committee in college programs.
Summer Internship
Health World Hospitals, Microbiology, 07/01/20 - 08/14/20
Personal Information
- Date of Birth: 08/07/99
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Industrial Visits
KEVENTER AGRO LTD, Barasat, Kolkata, 08/24/18
Training
Industrial Academic Meet Cum Exhibition on Waste Management, MGNRCE & MHRD & JIS University
Disclaimer
I hereby declare that the above mentioned details furnished by me are true to the best of my knowledge. I assure you that given an opportunity, I will execute my work to the fullest satisfaction of the organization.
Timeline
Junior Production Support Manager
J.Mitra & Co.Pvt.Ltd
06.2022 - Current
Clinical Research Coordinator
Kv Clinical Research
06.2021 - 05.2022
Master of Science - Microbiology
Guru Nanak Institute of Pharmaceutical Science And
04.2001 - 01.2016
Bachelor of Science - Microbiology
Guru Nanak Institute of Pharmaceutical Science And
04.2001 -
Higher Secondary Education
Raniganj High School(H.S)
Secondary Education
Raniganj High School (H.S)
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