Argho Ganguly

Company Overview: A RATAN TATA-backed startup transforming fuel distribution to guide India towards a carbon neutral future.

Key Contributions and Achievements:

• Global Standards and SOP Coordination: Spearheaded the establishment, monitoring, and improvement of Standard Operating Procedures (SOPs), ensuring global alignment and seamless integration with local operational needs.
• Operational Analytics: Developed capacity reporting metrics and throughput analysis to measure and optimize service performance at global, regional, and individual levels.
• Process Improvement Leadership: Owned a comprehensive backlog of non-system experiential service improvements, collaborating with cross-functional teams to prioritize, implement, and measure changes.

Project Management Expertise:

• End-to-End Project Ownership: Managed service-enhancing projects using Agile and Waterfall methodologies, tracking milestones, mitigating risks, and ensuring timely delivery of business objectives.
• Change Management: Coordinated change plans for services, aligning stakeholders and resources to deliver measurable enhancements in operational efficiency.
• Global Collaboration: Worked closely with global solution owners and regional teams to drive alignment, operational readiness, and process innovation.

Strategic Partnerships and Vendor Engagement:

• Cross-Industry Expertise: Established key partnerships with Oil Marketing Companies (BPCL, IOCL, Reliance Jio-BP Mobility Limited, HPCL, Nayara Energy, Shell India) and OEMs (Tata Motors, Ashok Leyland, Eicher Motors, Mahindra & Mahindra), driving operational compatibility and service delivery.
• Stakeholder Alignment: Collaborated with decision-makers from leading corporations, including Tata Group, Adani Ports & SEZ, and Shapoorji Pallonji, ensuring strategic alignment of operational processes with business goals.
• Vendor Management: Oversaw partnerships with global equipment leaders such as Dover, Gilbarco Veeder-Root to maintain high service levels and system integrity.

Operational Impact:

• Revenue Optimization: Achieved revenue growth of ₹7.71 Crores by optimizing operational workflows and ensuring strategic account management.
• High-Volume Delivery: Delivered 50,000 KL of diesel via automated platforms, contributing to a GMV of ₹500 Crores.
• Tech-Driven Enhancements: Partnered with Product and Tech teams to refine operational dashboards, enabling real-time insights and informed decision-making.

Core Competencies:

• Process Documentation & Improvement: Extensive experience in documenting and evolving business processes to meet global standards.
• Data-Driven Decision Making: Proficient in using Excel and other Microsoft tools to monitor, report, and enhance operational performance.
• Agile and Waterfall Project Management: Successfully managed multiple concurrent projects, demonstrating adaptability and delivery excellence.

• Worked on business development and marketing of ITC Limited's education and stationery business
• Generated and converted leads using digital marketing tools like social media marketing, influencer marketing and cold emailing

• Company Overview: Project: BT Openreach
• Customer service management
• Handled close to 80 tickets per day related to technical faults and term contracts
• Maintain an updated knowledge of the organization's products, services, and customer service policies
• Respond promptly and professionally to incoming customer inquiries by telephone, or by email
• Project: BT Openreach