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Hi, I’m
Arghya Banerjee
Lead IT Desktop Engineer
Agra
Summary
Dynamic Desktop Support Lead with a proven track record at Everise, enhancing user satisfaction through effective incident management and advanced troubleshooting. Skilled in Active Directory management and fostering teamwork, I implemented remote access tools that boosted productivity and reduced travel costs, while mentoring junior technicians to elevate team performance.
Professional with experience in desktop support and focus on achieving results. Skilled in troubleshooting, hardware and software installation, and network configuration. Strong emphasis on team collaboration and adaptability to changing needs. Known for reliability and results-driven approach.
Results-driven IT professional with extensive experience in desktop support management and optimizing IT workflows. Adept at fostering team collaboration and driving impactful results. Known for reliability and adaptability, with strong skills in system troubleshooting and user support.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
8
years of professional experience
2
Languages
Work History
Everise
Desktop Support Lead
11.2022 - Current
Job overview
- Coordinated efforts with network administration team to optimize connectivity between local machines and shared resources such as servers or printers.
- Maintained security measures for company computers by promptly installing patches, updates, and performing regular audits.
- Implemented remote access tools to provide off-site support for remote employees, increasing their productivity levels while reducing travel costs for the company.
- Facilitated communication between technical staff and end-users to identify root causes of problems and implement effective solutions.
- Assisted in the deployment of new applications by testing compatibility with existing systems and providing user training when necessary.
- Served as primary point of contact for all desktop support inquiries, maintaining strong relationships with users and stakeholders.
- Collaborated with IT team to plan and execute hardware upgrades, ensuring seamless transitions for endusers.
- Performed routine system backups to ensure data integrity in the event of hardware or software failure.
- Managed inventory of computer equipment and software licenses, ensuring proper allocation and compliance with company policies.
- Evaluated emerging technologies to make informed recommendations on potential improvements to current systems.
- Mentored junior technicians, fostering professional development and improving overall team efficiency.
- Streamlined desktop support processes by implementing efficient ticketing system and prioritizing tasks.
- Enhanced user experience with proactive maintenance of hardware and software components.
- Supported multiple departments through tailored desktop configurations based on individual needs and preferences, resulting in increased user satisfaction.
- Developed comprehensive documentation for common troubleshooting procedures, expediting resolution time.
- Troubleshot complex technical issues by collaborating with cross-functional teams and leveraging deep understanding of hardware and software components.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Monitored system performance to identify potential issues.
- Tested new software and hardware prior to deployment.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Offered assistance in implementing and developing training programs.
- Assisted in development of system security protocols.
Inventum Technologies
Desktop Support Lead
06.2022 - 12.2022
Job overview
- Demonstrated commitment to continuous learning by attending industry conferences, workshops, and online courses to stay current on best practices in desktop support management.
- Reduced downtime for employees by swiftly resolving technical issues and providing timely assistance.
- Conducted regular performance evaluations for members of the desktop support team, identifying areas for growth and improvement opportunities.
- Assisted in development of system security protocols.
- Offered assistance in implementing and developing training programs.
- Tested new software and hardware prior to deployment.
- Served as primary point of contact for all desktop support inquiries, maintaining strong relationships with users and stakeholders.
NTT DATA Services
Senior IT Analyst
06.2021 - 05.2022
Job overview
- Developed comprehensive documentation and provided training materials to support system adoption by staff members.
- Established strong relationships with vendors and suppliers, negotiating favorable contracts that supported the organization''s strategic goals.
- Ensured seamless integration of new systems into existing infrastructure, minimizing disruptions for end users.
- Played a key role in disaster recovery planning efforts ensuring business continuity during unforeseen events.
- Reduced downtime for critical systems through proactive maintenance and monitoring.
- Maintained compliance with industry regulations and internal policies through diligent risk management practices.
- Led efforts toward migrating legacy applications onto more modern platforms that resulted in improved functionality for endusers.
- Championed adoption of agile methodologies within the IT department, fostering a culture of innovation and continuous improvement among team members.
- Offered input for complex documents to support client-ready final versions.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
Telus International
IT Technician
04.2019 - 02.2021
Job overview
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured systems according to prescribed software and hardware frameworks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Bolstered data integrity and recovery processes, conducting regular backups and testing restore procedures.
- Reduced downtime, meticulously maintaining and monitoring network infrastructure and server health.
- Minimized risk of data breaches, conducting thorough security assessments and implementing robust defense strategies.
- Improved IT support efficiency, creating detailed documentation for common issues and solutions.
- Installed, configured and maintained computer systems and network connections.
- Helped streamline repair processes and update procedures for support action consistency.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
- Monitored system performance to identify potential issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
Citrix
Application Specialist
03.2017 - 01.2019
Job overview
- Provided training and support to end-users, ensuring smooth adoption of new technologies.
- Contributed to sales growth by demonstrating product expertise during client presentations and negotiations.
- Increased customer satisfaction ratings through prompt resolution of technical issues via phone, email, or onsite assistance.
- Mentored junior team members in both technical skills development as well as adherence to company values and best practices.
- Assisted in the development of product documentation, creating easy-to-follow user guides and manuals.
- Created manuals and published guidelines for proper use of systems.
- Played a key role in successful system migrations while minimizing downtime or disruption to end-users'' daily operations.
- Resolved complex technical issues by performing thorough diagnostics and implementing effective solutions.
- Optimized application security protocols, significantly diminishing risk of data breaches.
- Fostered culture of continuous improvement by encouraging feedback from users and incorporating suggestions into future updates.
- Increased customer satisfaction by quickly resolving application issues and providing timely updates.
- Conducted in-depth market research to guide development of new features that addressed unmet user needs.
- Streamlined application deployment processes to reduce setup times and improve user satisfaction.
- Reduced system downtime, conducting regular maintenance and updates.
- Spearheaded creation of user documentation, enabling users to troubleshoot common issues independently.
- Improved application performance with thorough testing and feedback implementation.
- Created proofs of concept for innovative new solutions.
- Coordinated deployments of new software, feature updates and fixes.
- Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained up-to-date knowledge of industry standards and technological advancements to recommend strategic updates.
Education
Sunrise UniversityAlwar, India
from Science
05-2016
Skills
Active Directory management
Printer support
Software installation
Network connectivity
Ticketing system proficiency
Technical support expertise
VPN configuration
Escalation handling
Incident management
Remote desktop support
Hardware diagnostics
Asset management
Patch management
Meeting deadlines
Security protocols
End-user training
System administration
Desktop virtualization
Operating systems
Advanced troubleshooting
SLA management
Problem resolution
IT security management
User account management
Application support
System configuration
Escalation management
Hardware support
Network administration
Virtualization technologies
Software licensing
Teamwork
Teamwork and collaboration
Remote support
Network support
Problem-solving
Customer service
Remote technical support
Microsoft windows and office
Time management
Help desk support
Desktop support
Application installations
Excellent communication
Hardware installation
VPN management
Device installation
TCP/IP
Technical troubleshooting
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Collaborated with team of [Number] in the development of [Project name].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
Software
VM Ware
Citrix Remote Destop
Microsoft intune
Active directory
Windows and kernel
Asset management
Absolute System management /deployment/support
Remote desktop
System Imaging
Interests
Music, Pets
Timeline
Desktop Support Lead
Everise
11.2022 - Current
Desktop Support Lead
Inventum Technologies
06.2022 - 12.2022
Senior IT Analyst
NTT DATA Services
06.2021 - 05.2022
IT Technician
Telus International
04.2019 - 02.2021
Application Specialist
Citrix
03.2017 - 01.2019
Sunrise University
from Science