Arghya Biswas
Kolkata
Summary
Dedicated Customer Service Specialist with 5+ years of experience at Amazon, specializing in cross-functional team support, process optimization, and new hire mentorship. Proven track record in resolving complex customer inquiries and driving operational efficiency. Committed to long-term growth within an organization, leveraging expertise in communication, problem-solving, and stakeholder collaboration.
Resourceful Customer Service Lead Trainer known for high productivity and efficient task completion. Specialize in effective communication strategies, conflict resolution techniques, and comprehensive product knowledge training. Excel in active listening, empathy, and adaptability, ensuring exceptional customer service standards are met and exceeded.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE
Amazon Development Center
Noida
10.2019 - Current
Amazon Development Center** | Kolkata, India
*Customer Service Specialist* | October 2019 – Present
- Spearheaded customer service operations for Amazon Business (USA), resolving 50+ daily inquiries with 98% accuracy and maintaining a 4.8/5 average customer satisfaction rating.
- Mentored 85+ new hires as a Subject Matter Expert (SME), reducing onboarding time by 30% through tailored training programs.
- Collaborated with cross-functional teams across multiple operational units (OUs) to standardize workflows, enhancing team productivity by 25%.
- Recognized for leadership in crisis management during peak seasons, ensuring seamless service delivery during high-volume periods.
Education
BACHELOR OF BUSINESS ADMINISTRATION - FINANCE
Acharya Institute
Bangalore01.2015
ISC -
Himali Boarding School
Kurseong03.2011
Skills
- Customer Assistance
- Microsoft Excel
- Communication
- Performance improvement
- Team leadership
- Coaching and mentoring
- Public speaking talent
- Service quality improvement
- Team player
- Customer-oriented
- Visionary leadership
- Follow-up skills
- Escalation management
- High-energy attitude
- Problem resolution
- Empathy and patience
Personal Information
- Date of Birth: 12/02/91
- Nationality: Indian
Languages
English
Proficient
C2
Hindi
Upper Intermediate
B2
Bengali
Proficient
C2
Timeline
CUSTOMER SERVICE
Amazon Development Center
10.2019 - Current
BACHELOR OF BUSINESS ADMINISTRATION - FINANCE
Acharya Institute
ISC -
Himali Boarding School
Similar Profiles
Ayesha KhanAyesha Khan
HR Assistant at Employee Resource Center at Amazon Development Center Private Ltd IndiaHR Assistant at Employee Resource Center at Amazon Development Center Private Ltd India
Bharath ArrojuBharath Arroju
Specialist Customer Service Representative at Amazon Development CenterSpecialist Customer Service Representative at Amazon Development Center
ASHOK KUMAR HASHOK KUMAR H
Support Engineer IV at Amazon Development CenterSupport Engineer IV at Amazon Development Center
JUVERIYA SHAIKHJUVERIYA SHAIKH
Customer Service Associate at Amazon Development CenterCustomer Service Associate at Amazon Development Center
Sourav MukherjeeSourav Mukherjee
Senior Cloud Tester at Koerber PharmaSenior Cloud Tester at Koerber Pharma