A seasoned and result driven leader with an overall experience of 23 years in the field of Operations Transformation, Project and program management, Digital Transformation, Artificial Intelligence, Design of Target Operating Model, RPA, Continuous Improvement etc. An accredited MBB and BB with multiple track record of successful delivery of more than 30 million USD savings
Overview
23
23
years of professional experience
Work History
Director - Transformation & Operational Excellence
London Stock Exchange Group (LSEG)/Refinitiv
Bangalore, India
11.2019 - 12.2023
Responsible for creating Roadmap for Operational and functional projects in alignment with overall organizations strategy
Oversee implementation of large scale digital tools to enhance process efficiency
Accountable for Delivery and oversight of Flagship and Global strategic Programs and projects in cross functional domains - Operations, Data & Analytics, Finance, Technology, Procurement and Customer Support
Manage relationship and engagement with Senior Stakeholder (Exco & +1) on strategic deliverables
As Program Director and primary responsibilities included planning roadmap, delivery plan & Business Case creation
Responsible to ensure that all projects and workstreams are delivered within budget cost, quality and timelines via various Program Metrics
Worked as an escalation point for any issues related to delivery
Member of the Project Steering Committee for all flagship projects
Responsible for driving Integration, Simplification and Automation for LSEG as a part of their future state Target Operating Model
Responsible to deliver process efficiency, TAT using technology like RPA (UI path), Intelligent Automation (MS Power Platform) and Process Mining (Celonis)
Vice President
London, UK
07.2015 - 09.2019
Responsible for delivering Global Projects in areas of Business Finance, Operational Accounting, Intercompany etc
Managed a team of BBs, project managers & Process Consultants
Manage senior stakeholders across the global finance fraternity
Responsible for driving Process Simplification and Target Operating Model
Responsible for driving process automation using RPA (Xceptor)
Senior AVP (Senior Consultant Specialist)
HSBC Global Technology
Pune, India
11.2011 - 07.2015
Leading a team of process improvements individuals (BB and GBs) across multiple GLTs
Responsible to deliver IT process improvement projects
Managing a team of BBs and IT process specialist
Stakeholder management and engagement between technology and business
Responsible for process standardization so as to meet the CMMI levels
Asst. Vice President
HSBC Group Service Centre
Kolkata, India
12.2008 - 11.2011
Process Lead for ensuring all processes are documented E2E, monitored and improved through a variety of initiatives
Responsible for driving GB, BB and other process improvement initiatives for Kolkata GSCs and some regional projects
Managing a team of BBs and GBs
Liaison with stakeholders like process heads, COE head and Center heads
Worked in areas like Mortgage, ITOPS, Contact Centre, Trade, Fraud Prevention, Wealth Management, Security Services etc
Manager - Black Belt
WNS Global Services
Pune, India
10.2006 - 11.2008
Responsible for leading high impact projects, on site consultation, process improvement projects and mentoring GB and BB projects
Engagement with client manager for improvement initiatives
Domain - F&A
Senior Executive
24/7 Customer Pvt. Ltd.
Hyderabad, India
02.2005 - 10.2006
Responsible for driving Black Belt level program, establish quality methodology, train and mentor upcoming Green Belts
Quality Control Specialist
Webhelp Global Services
Hyderabad, India
10.2003 - 02.2005
Responsible for quality monitoring, identify improvement opportunities for process and for individual
Also delivered Green Belt projects
Customer Support Executive
iEnergizer
Hyderabad, India
12.2001 - 09.2003
Provided customer support for our client's business
Shift management and quality audit was also part of my deliverable
Education
Post Graduate Diploma in Financial Management -
MITSDE (Distance Education)
3 Years Engineering Diploma in Instrumentation & Control (Electronics) -
KBTE (Full Time)
HS (+2) -
TBSE (Full Time)
Skills
High degree of conceptual, analytical and troubleshooting skills
Good convincing and negotiation skills
Excellent written and verbal communications
A good motivator
Team Player
Digital transformation experience
Worked on creating a Quality Control Tool using Machine Learning - This QC tool checks the real time data in microseconds and reports data anomaly.
Worked on creating an extraction tool using Amazon Textract and ITOP using ML - This was used for extracting Structured Data from Website or Applications.
Worked on creating an extraction tool using ML Ops and HILP concept - This solution used to extract unstructured data and provide multiple options along with the source of data with confidence level for a human to accept or reject options.
Designed a search engine and workflow using Chat GPT - CopyAI, to enable enhanced extraction of data used for due diligence of client companies.
Designed Chatbot using Kore AI capabilities in Account Payable Helpdesk and D&A customer service helpdesk.
Task mining and Process Mining in Business Ops and Finance Ops processes using Celonis tool - Helped us in identifying employee utilization and process discovery.
Automation of Invoice processing using RPA & IA tools in Accounts Payable Process.
Implementation of supplier onboarding tool for sourcing (Graphite) and order lifecycle tools (Service now).
Domain/functional training/certification
Banking, Finance Ops, Data and Analytics, Global Functions - Lead to Cash, Procurement, Corporate Services, Payroll, HR, MnA etc.
Certified Master Black Belt; Certified Black Belt; Certified Green Belt.
Certified Internal Auditor for ISO 9001:2000 and COPC.
Trained for Leadership programs like APAC Accelerator - LSEG - A program for developing Future Leaders.
Trained on project management methodology.
Personal Information
Date of Birth: 13th September, 1976
Disclaimer
I do hereby declare that the above facts are true to the best of my knowledge.
Sincerely,
Arghya Dhar
Timeline
Director - Transformation & Operational Excellence
London Stock Exchange Group (LSEG)/Refinitiv
11.2019 - 12.2023
Vice President
07.2015 - 09.2019
Senior AVP (Senior Consultant Specialist)
HSBC Global Technology
11.2011 - 07.2015
Asst. Vice President
HSBC Group Service Centre
12.2008 - 11.2011
Manager - Black Belt
WNS Global Services
10.2006 - 11.2008
Senior Executive
24/7 Customer Pvt. Ltd.
02.2005 - 10.2006
Quality Control Specialist
Webhelp Global Services
10.2003 - 02.2005
Customer Support Executive
iEnergizer
12.2001 - 09.2003
Post Graduate Diploma in Financial Management -
MITSDE (Distance Education)
3 Years Engineering Diploma in Instrumentation & Control (Electronics) -
Director – Operational Excellence, Communication, and Transformation at ChristianaCareDirector – Operational Excellence, Communication, and Transformation at ChristianaCare
<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.