Arghya Pal
Bengaluru
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Head of Ops & New Initiatives
Finhaat
12.2023 - Current
- Spearheaded operational process automation, resulting in a 20% increase in efficiency across claims management and policy issuance workflows.
- Led the development and launch of innovative insurance products, including digital-first and micro-insurance solutions to meet emerging market demands.
- Established strategic partnerships with fintech and insurtech companies to enhance product distribution and customer engagement.
- Implemented data-driven decision-making frameworks, improving customer satisfaction and optimizing resource allocation.
Team Lead
Co-op
10.2022 - Current
- Lead a team of 5 retail associates in a high-volume store, providing coaching and development to improve performance
- Exceeded sales targets by 10% in Q1 2023 through effective merchandising, inventory management, product displays, and customer engagement strategies
- Deliver personalized service and resolve customer issues, achieving high Net Promoter Scores through advanced customer satisfaction techniques.
Program Manager, International
Great Learning
10.2021 - 07.2022
- Handled the delivery of one of the most important programs, DSBA, managing risks and ensuring program quality through data analysis, student support, and continuous improvement initiatives
- Proficient in team management, resource allocation, and collaboration with stakeholders to ensure successful program delivery.
Head of Growth
School of Future
11.2020 - 10.2021
- Developed product pricing, marketing strategies, and tactics to drive brand awareness, increase customer base by 32%, and enhanced company's online presence by creating effective campaigns and content marketing strategies
- Increased monthly sales revenue by 30% through new product development, yielding 60% more profit over a year
- Built a team from scratch and managed recruitment and hiring.
Associate Business Manager
Edureka
11.2019 - 11.2020
- Analyzed complex data collected on customers to identify market trends and insights to improve business performance
- Led a team of 12 to increase sales by 30% and reduce expenses by 2% in a short time through data-driven decision making
- Developed reports, data visualizations and proposals for presentation to team and stakeholders.
Sales Associate
Edureka
07.2019 - 09.2019
- Generated 250 new and repeat sales opportunities via outbound calling, resulting in a 25% increase in conversion rate
- Utilized outbound calls to develop a high-performing network of prospects, resulting in a 5% increase in total sales revenue.
Education
MSc Management -
University of Bath
UK, Somerset01.2023
Electrical, Electronics and Communications -
BMS Institute of Technology
01.2019
Skills
- Customer Service
- Operations Management
- Customer Satisfaction
- Leadership
- Project Coordination
- Teamwork
- Problem Solving
- Visual merchandising
- Procurement
- Automation
- Risk Management
- Data Analysis
Timeline
Head of Ops & New Initiatives
Finhaat
12.2023 - Current
Team Lead
Co-op
10.2022 - Current
Program Manager, International
Great Learning
10.2021 - 07.2022
Head of Growth
School of Future
11.2020 - 10.2021
Associate Business Manager
Edureka
11.2019 - 11.2020
Sales Associate
Edureka
07.2019 - 09.2019
Electrical, Electronics and Communications -
BMS Institute of Technology
MSc Management -
University of Bath
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