Building the Product from the Scratch
ARGHYANIL MITRA
SWAT - POTENTIAL ESCALATION
BANGALORE,KA
Summary
Results-driven professional experienced in fostering collaboration and driving innovative solutions. Strong interpersonal skills and effective time management enhance organizational efficiency and support team success. Dedicated to tackling meaningful challenges and pursuing continuous personal and professional growth.
Overview
4
4
Certifications
2
2
years of professional experience
Work History
Product Operations DRI | POTENTIAL ESCALATION SWAT
Slice
08.2025 - Current
- Managed key operational KPIs, improving operational output by 31% through workflow redesign.Strengthened SLA adherence by 15%, resolving high-priority customer complaints before RBI escalation.Led cross-functional collaboration with Risk, Product, and Compliance teams, reducing repeat incidents by 18%.Enhanced operational efficiency by 25% using data benchmarking and proactive case management.Keywords: Operational KPIs, SLA adherence, workflow optimization, cross-functional collaboration, regulatory escalation.
- Improved operational output by 31% through workflow redesign
- Strengthened SLA adherence by 15% via proactive tracking frameworks
- Enhanced operational efficiency by 25% using data-led benchmarking
- Reduced repeat incidents by 18% through preventive control mechanisms
- Collaborated with Product, Engineering, and Risk teams to ensure seamless execution of projects and initiatives.
- Conducted root cause analysis to reduce repeat operational incidents
- Monitored operational KPIs, implemented performance tracking mechanisms and process optimisation strategies to enhance operational outcomes.
- Data-driven Product Operations skilled in RCA, benchmarking, stakeholder management and execution ownership driving scalable, SLA-aligned operational excellence.
- Managed key operational KPIs, improving operational output by 31% through workflow redesign.
Strengthened SLA adherence by 15%, resolving high-priority customer complaints before RBI escalation.
Led cross-functional collaboration with Risk, Product, and Compliance teams, reducing repeat incidents by 18%.
Enhanced operational efficiency by 25% using data benchmarking and proactive case management.
Keywords: Operational KPIs, SLA adherence, workflow optimization, cross-functional collaboration, regulatory escalation.
Process Analyst
ACCENTURE
07.2024 - 03.2025
- Managed 15+ key client accounts, driving 15% GMV revenue growth per month.
- Increased monthly order volume by 28%, Scaled client ad wallet share by 60%.
- Launched targeted campaigns that increased product visibility by 30% and sales value by 25%.
- Launched targeted campaigns achieving 30% increase in product visibility and 25% boost in sales value.
- Provided strategic pricing, inventory planning, and assortment recommendations that contributed to 20% MoM revenue growth.
- Developed new initiatives to enhance operational efficiency.
- Led onboarding of new brands onto Flipkart by creating catalog optimization, pricing benchmarking, and promotional alignment.
- Designed a dynamic pricing framework for low-demand items, increasing sales volume by 50%
- Increased monthly order volume by 28% and scaled client ad wallet share by 60%.
- Cultivated essential skills in various areas of expertise.
- Key Account Management, Client Relationship Management, Growth Strategy, Strategic Thinking
Process Trainee
INFOSYS
02.2024 - 04.2024
- Evaluated 200+ customer financial profiles monthly on collections, improving debt recovery by 20%.
- Reduced total overdue balances by 15% within 6 months by prioritizing high-risk accounts and optimizing follow-up timelines.
- Escalated 50+ high-risk accounts to third-party agencies, achieving 80% structured recovery success.
- Introduced a SOP for high-risk customers improving recovery rate by 25% and delinquency by 15%
- Implemented strategic initiatives to enhance team performance.
- Introduced SOP for high-risk customers, enhancing recovery rate by 25% and reducing delinquency by 15%
- Designed 3-tier escalation matrix, cutting resolution time by 30% and streamlining high-risk account handling.
- Led onboarding and mentorship of 2 interns, shortening average collection cycle by 15%.
- Credit & Collections Management, Debt Recovery Strategies, Customer Relationship Management
Education
BE - Mechanical
T John
Bangalore01-2020
Class XII - undefined
Sri Chaitanya
Vishakhapatnam01-2012
Class X - undefined
DAV Public School
Chittaranjan01-2010
Skills
Product lifecycle management
Data analysis
Strategic analysis
Microsoft Office proficiency
Task management proficiency
Cross-functional teamwork
Service excellence
Strong verbal communication
Positive interpersonal skills
Accomplishments
- Collaborated with team of 6 in the development of Potential Escalations cases .
Certification
Management Consulting, Altuni
Interests
Market Survey
Client Interaction
Timeline
Product Operations DRI | POTENTIAL ESCALATION SWAT
Slice
08.2025 - Current
Process Analyst
ACCENTURE
07.2024 - 03.2025
Process Trainee
INFOSYS
02.2024 - 04.2024
Class X - undefined
DAV Public School
Class XII - undefined
Sri Chaitanya
BE - Mechanical
T John