Ariana Collins
Beech Grove
Summary
Proven leader with a track record of driving business growth at Saks Fifth Avenue through effective team building and problem-solving abilities. Skilled in fostering interdepartmental communication and reducing errors, evidenced by mentoring roles and process improvements at Hudson Insurance Group. Excels in multitasking and coaching, ensuring timely and accurate client service delivery.
Overview
8
8
years of professional experience
Work History
Policy Processor
Hudson Insurance Group
05.2022 - Current
- Reduced errors in policy documentation by conducting thorough reviews and implementing standard operating procedures.
- Facilitated interdepartmental communication to address any discrepancies or issues found during the policy review process.
- Collaborated with underwriting team to ensure accurate and timely policy issuance for clients.
- Mentored and trained new teammates on new workflows, procedures, and company guidelines
- Assisted in the development of departmental goals and objectives, contributing to overall company success.
- Contributed to a positive work culture by actively participating in team meetings, brainstorming sessions, and ongoing training opportunities.
Customer Service Representative
GEICO
01.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sr. Business Manager
Saks Fifth Avenue
09.2016 - 08.2020
- Drove year-over-year business growth
- Trained department on new launches
- Coached and developed team to ensure achievement of goals
- Planned, coordinated and executed events
- Built long lasting vendor relationships through strong and successful support of business
- Resolved customer concerns in a timely manner
- Boosted employee morale and productivity by implementing comprehensive incentive programs
- Assisted with hiring process and training of new employees.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Built and managed processes for tracking and monitoring department performance.
Education
Bachelor of Science - Business Administration And Management
Loyola University of Chicago
Chicago, IL05.2025
Skills
- Team Building
- Verbal Communication
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Attention to Detail
- Multitasking
- Coaching
Timeline
Policy Processor
Hudson Insurance Group
05.2022 - Current
Customer Service Representative
GEICO
01.2021 - 05.2022
Sr. Business Manager
Saks Fifth Avenue
09.2016 - 08.2020
Bachelor of Science - Business Administration And Management
Loyola University of Chicago
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