Arica Wardley
Indianapolis
Summary
Experienced Store Manager with over 20 years of proven success in the retail industry. Recognized for adept problem-solving skills, consistently improving customer satisfaction, and driving operational enhancements. Demonstrated ability to reduce costs and increase profits effectively.
Overview
23
23
years of professional experience
Work History
Store Manager
Burlington
10.2019 - Current
- Increased sales last year from $11.5 mil to $12.6 mil
- Managed, hired and developed top talent to strengthen workflow and productivity.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
Store Manager
Marshalls
03.2005 - 10.2019
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies..
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Region facilitator teaching multiple leadership classes to both management and high potential associates.
Store Manager
Acorn
10.2003 - 07.2004
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Developed new store location from ground up by hiring and training efficient team.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Retail Store Supervisor
Talbots
05.2002 - 10.2003
- Oversaw employees and store functions on a day-to day basis.
- Maintained outstanding store conditions and visual merchandising standards.
- Addressed customer complaints and issues in professional manner.
- Provided excellent customer experience by working with customers one on one, including keeping a record of customers to be able to alert them when new merchandise arrives.
Education
High School Diploma -
Robinson Secondary
Fairfax, VA1992
undefined
The University of Tennessee - Knoxville
Knoxville, TN1992
Skills
- Proven organizational and analytical skills
- Able to plan and achieve short and long term goals
- Strong merchandising skills
- Able to multitask in a fast paced environment and prioritize effectively
- Facilitating and training one on one and in a classroom setting
- Staff leadership
Timeline
Store Manager
Burlington
10.2019 - Current
Store Manager
Marshalls
03.2005 - 10.2019
Store Manager
Acorn
10.2003 - 07.2004
Retail Store Supervisor
Talbots
05.2002 - 10.2003
undefined
The University of Tennessee - Knoxville
High School Diploma -
Robinson Secondary
Similar Profiles
Karol MillarKarol Millar
Cashier at BurlingtonCashier at Burlington
Jennifer MonterrozaJennifer Monterroza
Receiving Supervisor at BurlingtonReceiving Supervisor at Burlington
Angel GarciaAngel Garcia
Cashier at BurlingtonCashier at Burlington