Arif Ali
Team Leader - Service Operations
Delhi
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Problem solver, networker and Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Team Leader - Service Operations
BT E-SERV INDIA PVT. LTD.
Gurugram
11.2015 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Supported office business development and customer service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Participated in cross-functional team-building activities.
- Implemented new working processes to deliver multiple improvements.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Led team of 6 members while providing exceptional customer service.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Cross-trained and provided backup support for organizational leadership.
- Assisted with new hire processing and existing training programs.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Worked with colleagues to create prototypes for designs and training materials.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Desktop Support Executive
AMADEUS INDIA PVT. LTD.
Delhi
02.2011 - 11.2015
- Participated in team-building activities to enhance working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Led projects and analyzed data to identify opportunities for improvement.
- Monitored company inventory to keep stock levels and databases updated.
- Carried out day-to-day duties accurately and efficiently.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
M.Sc.-IT - Information Technology
Karnatka Open University
Delhi 06.2012 - 04.2014
B.C.A - Information Technology
Punjab Technical University
Delhi 07.2009 - 05.2011
Intermediate -
MPMB Inter College
Mirzapur U.P. 07.2005 - 04.2006
High School -
MPMB Inter College
Mirzapur U.P. 07.2003 - 04.2004
Skills
- Managing service operations
Certification
- CCNA
Hobbies
Studying religious book.
Trying hands in cooking.
Timeline
Team Leader - Service Operations
BT E-SERV INDIA PVT. LTD.
11.2015 - Current
M.Sc.-IT - Information Technology
Karnatka Open University
06.2012 - 04.2014
Desktop Support Executive
AMADEUS INDIA PVT. LTD.
02.2011 - 11.2015
B.C.A - Information Technology
Punjab Technical University
07.2009 - 05.2011
Intermediate -
MPMB Inter College
07.2005 - 04.2006
High School -
MPMB Inter College
07.2003 - 04.2004
- CCNA
- MCP - On Win 7 configuration
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