Arif Attar
Assistance General Manager (Operation)
Mumbai,Maharashtra
Summary
* Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
* Consistently rewarded for hard work with promotions and increased responsibility. Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.
( OTIPY , JIO-MART , BIGBASKET , DOMINOS ) .
Overview
13
13
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Assistant General Manager (Last Mile & Mid-Mile)
Otipy- Crofarm
Mumbai
09.2021 - Current
- Managing Middle Mile and Last Mile Delivery of B2C customer orders.
- Defining, building and executing delivery process from delivery station to customer address
- Ensuring on time and safe delivery of Otipy orders in most cost effective way by optimal utilization of resources for an city
- Expansion and network planning geographically.
- Ensuring of system & process compliance
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Managing new 3pl partners and driving partner performance
- Continuously improve delivery process and attain a delivery process and attain a sustained level of delivery performance, through process and training improvements. Initiates improvements to enhance quality standards, reduce waste, and enhance productivity
- Developing new Transport Vendor and driving Middle-Mile performance
- Analysis data reports to identify performance bottlenecks and improve performance
City Transport Lead (Last Mile & Middle Mile)
JioMart- Reliance
Mumbai
08.2019 - 08.2021
- Managing Secondary and Last Mile Delivery of B2B and B2C customer orders
- Planning and ensuring availability of fleet/capacity basis volumes projection and city network
- Optimal truck cycle time utilization of both primary and secondary leg transportation.
- Handling Issue resolution in coordination with different functional teams to meet customer satisfaction.
- Drive team performance by defining clear deliverables coaching and mentoring.
- Developing new 3pl partners and driving partner performance
- Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements.
- Ensuring on time and safe delivery of Jio Mart orders in most cost effective way by optimal utilization of resources for the city
- Ensuring of system & process compliance.
City Operation Head (BB-Daily & BB Instant)
Bigbasket
Mumbai
09.2018 - 09.2020
- Handled BB Daily Operation Last Mile & Middle Mile by delivering 25 k orders per day with 550+ delivery associate & Handled BB Instant Operation by launching 240+ machine installed and delivering orders on time.
- Engage closely with the delivery team including associates, developing and maintaining a highly motivated and performance driven team
- Analysis of the data reports to identify performance bottlenecks and improve performance
- Introduced new methods, practices, and systems to reduce turnaround time of delivery.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Defining, building and executing the delivery process from delivery station to customer.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Zonal Manager (BB Express- Last Mile & Warehouse)
Bigbasket
Mumbai
08.2015 - 09.2018
- Handled BB Express operation with 60 & 90 min on time delivery,
- Defining ,building and executing the delivery process from delivery station to customer address.
- Ensure enough bandwidth in territorial delivery team to ensure peak time delivery management.
- Considered and approved policies to support company initiatives and overall performance.
- Oversaw distribution and logistics, reducing inefficiencies and streamlining processes for company.
- Analyzed and improved performance across zone using sales metrics and performance reports.
- Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
- Increased profit margin % through inventory control, cost control and increased route productivity.
Guest Delight Manager (Last Mile Operation)
Domino's Pizza
Mumbai
02.2014 - 07.2015
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Manage restaurant operations as per day today activity.
- Surveyed guests to check for areas in need of improvement.
- Ensure there are no Customer concerns.
- Motivated and rewarded employees to improve engagement.
- Managing overall store cost
Assistant Restaurant Manager
Pizza Hut & Haagen-Daz
Mumbai
10.2010 - 09.2014
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Manage restaurant operations as per day today activity.
- Surveyed guests to check for areas in need of improvement.
- Ensure there are no Customer concerns.
- Motivated and rewarded employees to improve engagement.
- Managing overall store cost
Education
MBA - Hospitality
NMIMS
Mumbai 10.2022 - Current
Bachelor of Science - BSC Hotel Management
Annamalai University - Mumbai
Mumbai 05.2005 - 2008.04
Higher Secondary - Higher Secondary
Saraswati Vidyalaya
Mumbai 06.2003 - 2005.04
Skills
Team leadership expertise
undefinedTimeline
MBA - Hospitality
NMIMS
10.2022 - Current
Assistant General Manager (Last Mile & Mid-Mile)
Otipy- Crofarm
09.2021 - Current
City Transport Lead (Last Mile & Middle Mile)
JioMart- Reliance
08.2019 - 08.2021
City Operation Head (BB-Daily & BB Instant)
Bigbasket
09.2018 - 09.2020
Zonal Manager (BB Express- Last Mile & Warehouse)
Bigbasket
08.2015 - 09.2018
Guest Delight Manager (Last Mile Operation)
Domino's Pizza
02.2014 - 07.2015
Assistant Restaurant Manager
Pizza Hut & Haagen-Daz
10.2010 - 09.2014
Bachelor of Science - BSC Hotel Management
Annamalai University - Mumbai
05.2005 - 2008.04
Higher Secondary - Higher Secondary
Saraswati Vidyalaya
06.2003 - 2005.04
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