Arif Manzoor
Bengalore
Summary
leading and training staff, and ensuring exceptional customer service. Skilled in inventory management, budgeting, and financial reporting, while maintaining high standards of food quality and cleanliness. Adept at implementing marketing strategies to increase sales and customer satisfaction, and experienced in resolving conflicts and addressing customer concerns. Strong leadership abilities, with a focus on team development and maintaining a positive work environment. Committed to delivering excellent dining experiences and achieving business goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Mithaicana Hospitality
Bangalore
05.2024 - Current
- Created engaging merchandise presentations to motivate impulse purchases.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Recruited, trained and managed a team of 20+ employees.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Resolved customer complaints in a professional manner.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Trained and mentored associates to teach daily tasks and procedures.
Restaurant Manager
Barbeque nation
Bangalore
06.2015 - 12.2023
- Ensuring that every guest is happy with both food and service.
- Organized training sessions for staff on how best to interact with customers effectively.
- Trained and mentored new hires in customer service excellence and CRM software usage.
- Resolved customer complaints in a timely manner.
- Conducted regular surveys to measure customer satisfaction levels.
- Analyzed customer feedback data to identify patterns or common themes among customers' experiences.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Updated computer systems with new pricing and daily food specials.
- Delegated work to staff, setting priorities and goals.
- Created new menu items based on customer feedback and industry trends.
- To make sure every guests should be happy with food and service.
Education
Hotel Management 1 Year Course Under The Collage Done Bosco Tech - Hospitality
Govt Higher Secondary School Qalamabad
Qalamabad Skills
- Passion for customer satisfaction
- Customer service best practices
- Customer engagement
- Complaint resolution
- Food plating and presentation
- Customer loyalty
- Point of sale (POS) system operation
- Kitchen oversight
- Recruitment: Ensuring high levels of customer satisfaction
- Promotions planning
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Urdu
Upper Intermediate (B2)
B2
Certification
I am guest oriented person, and im the very good at suggested selling products,Very good training for new staff's,
Timeline
Retail Store Manager
Mithaicana Hospitality
05.2024 - Current
Restaurant Manager
Barbeque nation
06.2015 - 12.2023
Hotel Management 1 Year Course Under The Collage Done Bosco Tech - Hospitality
Govt Higher Secondary School Qalamabad
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Achieved the 4.5 rating in google national store ranking within months .
Interests
Cricket music
Software
Pos and ERP
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