Results-driven customer service representative with a proven track record in conflict resolution and enhancing customer satisfaction. Dedicated to active listening and effective communication, consistently exceeding performance targets.
Overview
3
3
years of post-secondary education
1
1
year of professional experience
Work History
Customer Service Representative
Sutherland
Mumbai
12.2025 - 08.2026
Assisted customers with inquiries and resolved issues efficiently.
Documented customer interactions in the database for future reference.
Provided feedback to management on recurring customer concerns.
Handled customer complaints professionally and empathetically.
Excelled in exceeding daily credit card application goals.
Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.