Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arifa Shaikh

Mumbai

Summary

Results-driven customer service representative with a proven track record in conflict resolution and enhancing customer satisfaction. Dedicated to active listening and effective communication, consistently exceeding performance targets.

Overview

3
3
years of post-secondary education
1
1
year of professional experience

Work History

Customer Service Representative

Sutherland
Mumbai
12.2025 - 08.2026
  • Assisted customers with inquiries and resolved issues efficiently.
  • Documented customer interactions in the database for future reference.
  • Provided feedback to management on recurring customer concerns.
  • Handled customer complaints professionally and empathetically.
  • Excelled in exceeding daily credit card application goals.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Education

Bachelor of Arts - Psychology

SK somaiya college
Mumbai
06.2025 - 06.2028

Skills

  • Customer service
  • Conflict resolution
  • Data management
  • Communication skills
  • Team collaboration
  • Critical thinking
  • Coordination
  • Scheduling
  • Appointment scheduling
  • Complaint resolution
  • Customer relationship management (CRM)
  • Computer proficiency
  • Active listening
  • Documentation
  • Multi-tasking

Timeline

Customer Service Representative

Sutherland
12.2025 - 08.2026

Bachelor of Arts - Psychology

SK somaiya college
06.2025 - 06.2028
Arifa Shaikh