
Dynamic and results-driven professional with extensive experience in Business Development, Operations Management, and Training across various industries. Proven track record in optimizing business processes, leading cross-functional teams, and enhancing client relationships. Adept at identifying market opportunities, managing budgets, and driving sales performance. Excellent communication, leadership, and problem-solving skills with a strong ability to adapt to new challenges and environments
Manage office supplies, inventory, and assets; ensure timely procurement and replenishment.
Negotiate service contracts, manage SLAs, and ensure timely renewals and cost optimization.
Coordinate domestic and international travel arrangements, including flights, hotels, guest house accommodations, and local transportation.
Ensure availability of infrastructure, logistics, and resources for smooth event execution.
Maintain accurate records of office assets, vendor agreements, invoices, and statutory documents.
Support HR and cross-functional teams with onboarding, employee coordination, scheduling meetings, and official correspondence.
Act as the primary point of contact for internal and external stakeholders for all administrative and facilities-related matters.
Liaise with IT teams for system setup, hardware allocation, troubleshooting, and network management.
Ensure seamless operation of office communication tools including email systems, video conferencing platforms,
Operational Management: Oversaw daily operations across multiple school branches, ensuring efficient management of resources, adherence to regulatory requirements, and implementation of best practices.
Stakeholder Management: Developed and maintained relationships with stakeholders to support the school's mission and goals.
Market Analysis: Conducted market research and competitor analysis to identify growth opportunities, leading to the expansion of the school's network and brand presence in new regions.
Team Leadership: Recruited, trained, and mentored staff across various departments, fostering a collaborative and high-performance work environment.
Event Management: Organized and executed major school events, including academic fairs, and parent-teacher conferences, enhancing community engagement and support.
Compliance & Reporting: Ensured compliance with educational regulations and standards, prepared detailed reports for management, and addressed any operational issues promptly.
Spearheaded the promotion of existing brands and introduction of new products to the market.
Developed marketing strategies and identified market trends to improve company goals.
Managed distributor appointments, monitored sales performance, and expanded the distribution network.
Maintained key client relationships and analyzed budgets to meet sales targets.
· Provided high-quality customer support, managed escalations, and adhered to operational standards.
· Conducted training and managed call center operations, ensuring excellent service delivery.
Business Development
Operations Management
FMCG
Client Relationship Management
Training & Development
Store/Branch Management
Negotiation Skills
Multi-Department Access