Arihant Jain
New Delhi
Summary
Accomplished leader with expertise in operations management and international expansion, having directed e-commerce strategies. Proven track record in business development and team collaboration, driving significant growth and enhancing profitability. Adept at mentoring and training, ensuring quality assurance and seamless global logistics. Successfully reduced costs by negotiating favorable supplier contracts.
Overview
14
14
years of professional experience
Work History
Managing Director- Ecommerce & International Trade
NobleHear LLC, USA
09.2025 - Current
- Directed overall strategy and operations of an international e-commerce business, overseeing cross-border sales, export markets, product strategy, and business growth initiatives.
- Managed end-to-end international trade operations including supplier sourcing, pricing, inventory planning, global logistics, customs documentation, and regulatory compliance.
- Led financial and commercial management functions such as budgeting, revenue planning, cost control, international payments, taxation coordination, and profitability analysis.
- Built and managed teams, vendors, and international partners; supervised operations, marketing, customer support, and third-party service providers to ensure scalable growth.
- Developed global sales and digital marketing strategies, negotiated international contracts, managed key client relationships, and ensured high standards of customer satisfaction and brand reputation.
Operations Director – Fulfillment & Distribution
Planet509 LLC, USA
09.2021 - Current
- Directed and managed end-to-end logistics and fulfillment operations, including warehousing, order processing, inventory management, shipping, and last-mile delivery for domestic and international clients.
- Developed operational strategies and scalable fulfillment processes to support e-commerce businesses, optimize turnaround times, and ensure service-level compliance.
- Led and supervised operations teams, warehouse staff, and third-party logistics partners; managed hiring, training, performance monitoring, and vendor coordination.
- Oversaw commercial and financial aspects of fulfillment operations, including pricing, cost control, invoicing, contracts, and profitability analysis.
- Ensured compliance with logistics regulations, platform requirements, and quality standards while managing client relationships, resolving escalations, and reporting operational performance to stakeholders.
E-commerce Business Owner
SMD International
09.2017 - Current
- Oversaw daily operations, ensuring seamless workflow and adherence to quality standards.
- Managed financial planning, budgeting, and forecasting to optimize resource allocation.
- Conducted market research to identify trends and inform product development strategies.
- Negotiated contracts with suppliers, securing favorable terms that reduced costs significantly.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
Executive-Sales
Atlas Shipping Services Pvt. Ltd.
06.2012 - 11.2017
- Led international sales operations for cross-border shipping and freight services, including ocean and air cargo, catering to export and import clients.
- Developed and executed international sales strategies to acquire global customers, grow export-import volumes, and expand presence in overseas trade lanes.
- Managed and mentored international sales teams, set revenue and volume targets, tracked performance KPIs, and provided ongoing sales coaching.
- Negotiated international shipping contracts, freight rates, and service agreements with exporters, importers, overseas agents, and global partners.
- Coordinated with international operations, documentation, and compliance teams to ensure timely shipments, regulatory adherence, and high customer satisfaction.
Branch Manager
E Com Shipping Solutions (P) Ltd
04.2016 - 06.2017
- Managed end-to-end branch operations for international courier and freight services, including export/import shipments, customs documentation, logistics coordination, and service delivery.
- Led and supervised branch staff across operations, sales, customer service, and warehouse functions; handled hiring, training, performance management, and daily supervision.
- Developed and executed branch sales and business development strategies to grow revenue, acquire corporate clients, and expand international shipping volumes.
- Managed relationships with airlines, shipping lines, customs brokers, transport partners, and global network agents to ensure timely and compliant cargo movement.
- Oversaw branch financial performance, compliance, and reporting, including cost control, billing accuracy, customer escalations, operational KPIs, and reporting to head office.
Education
PGDIM - Digital Marketing - Digital Marketing
IGNOU
New Delhi, India05-2026
MBA - International Business Management
GGSIPU
New Delhi05-2016
Bachelor in Commerce - Financial Accounting
University of Delhi
New Delhi, India05-2014
Skills
- Operations management
- Staff management
- Quality assurance
- Team collaboration
- Mentoring and training
- Business planning
- Business development
- Digital transformation
- International expansion
- E-commerce strategy
- Decision-making
Accomplishments
- Successfully built and scaled international e-commerce businesses serving customers across the United States, United Kingdom, and Canada.
- Over 8 years of hands-on experience in international trade, logistics management, and end-to-end e-commerce operations.
Languages
English
Advanced (C1)
Timeline
Managing Director- Ecommerce & International Trade
NobleHear LLC, USA
09.2025 - Current
Operations Director – Fulfillment & Distribution
Planet509 LLC, USA
09.2021 - Current
E-commerce Business Owner
SMD International
09.2017 - Current
Branch Manager
E Com Shipping Solutions (P) Ltd
04.2016 - 06.2017
Executive-Sales
Atlas Shipping Services Pvt. Ltd.
06.2012 - 11.2017
PGDIM - Digital Marketing - Digital Marketing
IGNOU
MBA - International Business Management
GGSIPU
Bachelor in Commerce - Financial Accounting
University of Delhi