Arij Syed
Team Leader - MICE Operations
Flat No 502 5th Floor Building No 31 Shailesh Nagar Thane Mumbai
Summary
Expertise in planning, organizing, and executing corporate events & travel arrangements for large groups of professionals. Strong project management skills to ensure all aspects of events and travel arrangements are executed on time, within budget, and to the satisfaction of all stakeholders. Proficiency in utilizing event management and travel software. Overall, my experience and skills make me well-suited to handle the complex logistics involved in corporate event planning and travel coordination, while ensuring a high-quality experience for all participants.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Team Leader - MICE Operations
Narayani Holidays & Conferences Pvt Ltd
Bengaluru
06.2022 - Current
- Source, Negotiate, Contract and Manage all vendors/suppliers for the meeting on client's behalf and ensuring quality services at efficient rates.
- Attendee Management and associated aspects (initiations, itineraries, rooming lists, special needs etc.)
- Coordinate, or manage, the air ticketing team for the event for seamless operations and client facing engagement.
- Facilitate all supplier payments including regular reporting on fund movements.
- Create and Manage the initial, negotiated, working and final budgets throughout the program in an accurate and timely manner.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
Senior Operations Executive - MICE
WWStay Services India Pvt Ltd
Bengaluru
05.2019 - 05.2021
- Worked with clients to understand requirements, needs, and preferences, and proposed ideas to improve the success of each event.
- Anticipated needs of clients and guests and provide a quick resolution to problems and concerns.
- Prepared documents and contracts for execution by all parties based on agreements and negotiations.
- Conducted post-event evaluations by getting client feedback, reported outcomes and implemented improvements for future events.
- Handled the entire Maharashtra state events.
Operations Executive - MICE
Orbitz Pvt Ltd
Mumbai
04.2018 - 03.2019
- Worked medium and large scale events and coordinated rentals and contracted events.
- Maintained on-site presence during events to consistently meet quality expectations.
- Maintain thorough records of the labor, material and service expenses incurred for every event.
- Monitored processes and recommended methods for improvement.
Senior Associate
Wipro Limited
Navi Mumbai
12.2015 - 11.2017
- Addressed customer concerns and provided timely resolution to mitigate complaints.
- Answered calls or emails from customers and assisted with special requests or resolving complaints.
Education
Post Graduate Diploma - Travel & Tourism
Thomas Cook Centre of Learning
Mumbai 06.2017 - 03.2018
Bachelor of Arts - English Literature
Dr. CV Raman
Mumbai 08.2013 - 12.2016
Senior Secondary - Science
V.G. Vaze College
Mumbai 08.2010 - 02.2012
Secondary - English
Rosary Convent High School
Mumbai 03.2009 - 03.2010
Skills
Operations oversight
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Leader - MICE Operations
Narayani Holidays & Conferences Pvt Ltd
06.2022 - Current
Senior Operations Executive - MICE
WWStay Services India Pvt Ltd
05.2019 - 05.2021
Operations Executive - MICE
Orbitz Pvt Ltd
04.2018 - 03.2019
Post Graduate Diploma - Travel & Tourism
Thomas Cook Centre of Learning
06.2017 - 03.2018
Senior Associate
Wipro Limited
12.2015 - 11.2017
Bachelor of Arts - English Literature
Dr. CV Raman
08.2013 - 12.2016
Senior Secondary - Science
V.G. Vaze College
08.2010 - 02.2012
Secondary - English
Rosary Convent High School
03.2009 - 03.2010
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