Microsoft Excel
ARIJEET MAJUMDAR
Associate Director of Product
Hyderabad
Summary
Highly organized, self-motivated, results-driven professional experienced in product management, customer experience management, team development and process improvement. Skilled in cross-functional collaboration, project management, and data analysis. Adept at identifying opportunities for improvement and implementing innovative solutions to drive business growth. Strong leadership abilities with a focus on fostering team collaboration and achieving organizational goals. Passionate about delivering exceptional customer experiences and driving continuous improvement initiatives.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Associate Director of Product
NetElixir
Hyderabad
11.2024 - Current
- Established strong relationships with key stakeholders, fostering collaboration across departments for seamless product development.
- Increased product adoption by 37% by identifying customer needs, developing innovative product features and tactful communications.
- Conceptualized long-range product roadmaps and strategically designed according to market data and research.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Conducted market research to identify new opportunities and target markets.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
Lead CX and Product Improvement Manager
Ivy Software Development Services Pvt Ltd (Entain)
Hyderabad
05.2022 - 11.2024
- Led discovery, development, and launch of loyalty program and new features on mobile app and gaming websites resulting in a 12% increase in net gaming revenue, 23% improvement in active player retention, and a 3-point increase in NPS within one year
- Conducted research and built data dashboards to identify pain points, leading to coordination of cross-functional teams for timely delivery of 87% of planned product features
- Led product improvement initiatives around customer journeys of KYC process, deposit, withdrawal and promotions resulting in global NPS improving by 3 points
- Promoted to lead CX Product team, managing stakeholders and overseeing product improvement projects
- Managed voice of customers survey system and led revamping of Medallia Text Analytics Topic-Tree Module
- Drove cross-functional tech and product teams to enhance customer journeys and experiences
Product and CX Manager
BoAt Lifestyle
Mumbai
06.2020 - 04.2022
- Led end-to-end new product development process including market study, product specification, business plan, GTM plan,
feedback collection, product improvement - Oversaw revamping of boAt’s app and website in a startup environment, collaborating with cross-functional teams and
achieving CSAT of 76% for customer order journey - Strategized and enhanced customer journeys for after-sales service and D2C website return at boAt and achieved CSAT of 74% from 34% in 1.5 Years
- Established warehouse management and order management systems for after-sales processes to optimize inventory visibility and utilization
- Set up fulfillment warehouses nationwide for D2C platform and after-sales processes to reduce operational risks
- Introduced asset-light 3rd party service model to expedite after-sales services and expanded network from 18 to 100+
locations - Established drop & dispatch model for warranty replacements in service centers, focusing on enhancing customer experience
and improved average TAT to 5 days from 12 days
Product and Program Manager
TVS Electronics Limited
Chennai
07.2017 - 04.2020
- Led new product development initiatives for field service app named 'TVS-E Assure' from scratch and digitised field service process for technicians
- Managed the AC Service business vertical for Eureka Forbes and Daikin, overseeing revenue, P&L, and KPIs
- Achieved a TAT of over 85% within the same day, earning recognition from Daikin with an all-inclusive holiday package award in India
- Managed operations, KPIs, and cost optimizations for the Samsung account at TVS Electronics Limited, leading to recognition as the best service provider for Samsung in India at national partner meet in 2019
- Served as a key contact for process design and articulation in developing a unified digital CRM platform named 'Synergy' for all TVS-E business verticals
Banking Operations Intern
Royal Bank of Scotland, RBS
Mumbai
04.2016 - 06.2016
- Developed and implemented a reporting system for the 'Head Count Reporting Project' of India MD's Office using Excel VBA
and macro tools - Collaborated with cross-functional teams to ensure seamless workflow and efficient operations
- Received a 'Pre-Placement Offer' from RBS for successfully implementing the project in the organization
Programmer Analyst
Cognizant Technology Solutions, CTS
Kolkata
10.2011 - 06.2015
- Automated existing financial processes for First Data and BNY Mellon clients to improve efficiency and increase contribution
margin - Demonstrated excellent track record in client communication and project delivery
- Received a spot award for implementing an automation tool that saved $7500 for the First Data client
Education
MBA - Business Management
Indian Institute of Management Tiruchirappalli
Tiruchirappalli 06.2015 - 03.2017
Bachelor of Engineering - Electronics And Telecommunication Engineering
Bengal Engineering And Science University, Shibpur
Howrah, India 07.2007 - 05.2011
Bachelor of Engineering (Exhange Student) - Electronics And Telecommunication Engineering
Queen's University Belfast
Belfast 04.2010 - 06.2010
Skills
Product Strategy
Product Roadmap
Product lifecycle management
Stakeholder management
Cross-functional collaboration
Data-driven decision making
Customer empathy
Pricing strategy
Team building
Software
Microsoft Powerpoint
Medallia
Microsoft Word
JIRA
Python
Certification
Certified Scrum Product Owner® (CSPO®)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Associate Director of Product
NetElixir
11.2024 - Current
Certified Scrum Product Owner® (CSPO®)
02-2024
Lead CX and Product Improvement Manager
Ivy Software Development Services Pvt Ltd (Entain)
05.2022 - 11.2024
Product and CX Manager
BoAt Lifestyle
06.2020 - 04.2022
Product and Program Manager
TVS Electronics Limited
07.2017 - 04.2020
Banking Operations Intern
Royal Bank of Scotland, RBS
04.2016 - 06.2016
MBA - Business Management
Indian Institute of Management Tiruchirappalli
06.2015 - 03.2017
Programmer Analyst
Cognizant Technology Solutions, CTS
10.2011 - 06.2015
Bachelor of Engineering (Exhange Student) - Electronics And Telecommunication Engineering
Queen's University Belfast
04.2010 - 06.2010
Bachelor of Engineering - Electronics And Telecommunication Engineering
Bengal Engineering And Science University, Shibpur
07.2007 - 05.2011