Arijeet Neogi
Senior Manager
Noida
Summary
Experienced service delivery manager skilled in overseeing and delivering high-quality IT services to clients in diverse domains and fields, including tools and automation, end-to-end application support, and IT service management. Possesses a profound understanding of IT service management frameworks like ITIL and excels in leading service delivery teams to meet SLAs and KPIs. Currently serving as a delivery manager for tools and automation at a prominent energy company.
Overview
17
17
years of professional experience
9
9
years of post-secondary education
8
8
Certificates
3
3
Languages
Work History
Delivery Manager Tools and Automation
HCLTech
Noida
02.2023 - Current
- Oversaw delivery portfolio of Tools and Automation encompassing Ansible, Terraform, vRA/vROps, DXIM, Moogsoft, iAutomate and several internal tools.
- Define Automation Strategy , evaluate and choose appropriate automation tools and frameworks based on project requirements and team expertise
- Identified Test cases that are suitable for automation and Developed Test Strategy and Test Plan for automation to be performed
- Worked closely with Business teams to understand requirements and perform requirements ambiguity testing.
- Performed Feasibility study and Proof of Concept to identify suitable tool for Automation.
Business Service Delivery Manager
HCL Technologies (Project : TOTAL Energy)
Noida
09.2021 - 01.2023
- Supervised team of Application domain managers.
- Responsible to improve Operational Processes and support critical business strategies by managing implementation and maintenance of Application System.
- Building strong relationships with Business stakeholders to enable effective dialogue exchange between departments.
- Provide input to strategic decisions that affect business.
- Resolving escalated issues arising from operation.
- Work with business owners and product managers to understand business processes and interpret requirement ; and provide solution.
- Responsible to meet several business KPIs and SLAs
Application Domain Manager
HCL Technologies (Project : TOTAL Energy)
Noida
02.2019 - 09.2021
- Worked as Application Domain Manager for Business domain related to Retail and Services. It is client facing Techno-functional role accountable to manage critical business applications responsible for Financial transactions related to daily Fuel Price, Card Processing, Renewable energy, supply and stocks are gas stations..
- Managing day-to-day changes/stages and high priority incidents (P1/P2) and conducting RCA . Drive and Manage Major Incidents. Assessing Business Impact.
- Monitoring service risks & issues; facilitating audits / checks for identifying gaps and ensuring their effective mitigation..
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Improved service reliability, meticulously documenting system architectures and maintenance procedures
Team Lead - Application Operation
HCL Technologies (Project :Japan Tobacco International)
Noida
03.2016 - 01.2019
Team Lead - Application Operation
HCL Technologies (Project : CapitaLand )
Noida
09.2011 - 02.2016
- Supervised web/Application Operation team. Responsible for managing its Web, Application Operation and FTP environment.
- Profile involves Incident and change management related to assigned applications, web services (more than 100 Asp, Asp.net and Java), web server and application servers (100+), batch jobs.
- Support Infra comprise of Web Servers (IIS, Apache and WebLogic) and Applications hosted on Linux/Windows Operating Systems.
- Support MFTP and Content management solutions like Axway (Secure Client, Secure Transport and CFT), GlobalScape MFT, MoveIT (Central and DMZ), GlubTech, Accellion ,Microsoft FTP, Documentum etc.
- Executed and performed Web Application installation and configuration.
- Responsible for software upgrades, application support , Disaster Recovery, Web Security (SSL), Web server hardening, remediation and apply penetration test fixes to meet security standard.
Senior Analyst (Application Support)
WNS Global Services (Project :Kantar Operations)
Gurugram
08.2010 - 09.2011
- Supporting and Monitoring more than 800 VMware based live production servers through Site Scope (HP) Monitoring Tool. It includes Applications\Web\ Database Server(s)\ Network and Connectivity Monitoring.
- Providing Support, Managing and Troubleshooting for more than 25 Applications used within organization hosted on Windows 2003/2008 servers on IIS web server.
Windows Support Specialist
APYL Software & Systems Ltd. (JodoHost.com)
Noida
07.2007 - 08.2010
- Management and monitoring more than 200 Windows 2003 based remote server with IIS 6.0 and 7.0, Apache, MS-SQL 2000/ 2005 and Windows VPS.
- Server setup, configuration and deployment (off-site) and Management of application running on DOT NET, PHP, ColdFusion etc.
- Solving Customer queries which come in form of Tickets and Interacting with clients though Live Chat or Phone Call on complex issues.
Education
Master in Computer Application - Computer Application
Indira Gandhi National Open University
New Delhi 01.2006 - 01.2011
Bachelor in Computer Application - Computer Application
Indira Gandhi National Open University
New Delhi 01.2002 - 12.2005
Bachelor of Science - Physics
TM Bhagalpur University
Bhagalpur 03.2001 - 03.2004
Skills
Application support
Internet Information Services (SME)
Application Operations
Cloud services
Project Management
Windows Server
Apache /Tomcat
Team Management
Web Security (SSL)
IT Infrastructure / Operations
Business Continuity Planning
Client Relationships
Problem-solving skills
Infrastructure planning
Business Relationship Management
Delivery Management
Certification
AWS Certified Solution Architect – Associate
Timeline
Delivery Manager Tools and Automation
HCLTech
02.2023 - Current
Associate Cloud Engineer - Google Cloud
01-2023
Microsoft Certified AZURE Fundamentals
10-2022
SERVICE INTEGRATION AND MANAGEMENT (SIAM®) FOUNDATION
09-2022
Site Reliability Engineer Associate from Cloud Native Labs Academy (By HCLTech)
03-2022
Business Service Delivery Manager
HCL Technologies (Project : TOTAL Energy)
09.2021 - 01.2023
Application Domain Manager
HCL Technologies (Project : TOTAL Energy)
02.2019 - 09.2021
Team Lead - Application Operation
HCL Technologies (Project :Japan Tobacco International)
03.2016 - 01.2019
Team Lead - Application Operation
HCL Technologies (Project : CapitaLand )
09.2011 - 02.2016
ITIL V3 Foundation
01-2011
Senior Analyst (Application Support)
WNS Global Services (Project :Kantar Operations)
08.2010 - 09.2011
Windows Support Specialist
APYL Software & Systems Ltd. (JodoHost.com)
07.2007 - 08.2010
Master in Computer Application - Computer Application
Indira Gandhi National Open University
01.2006 - 01.2011
Bachelor in Computer Application - Computer Application
Indira Gandhi National Open University
01.2002 - 12.2005
Bachelor of Science - Physics
TM Bhagalpur University
03.2001 - 03.2004
Accomplishments
Member of HCL 'O INFINITY Hall of Fame' awarded for being rated Top performer for Six consecutive years.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridLanguages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Bengali
Intermediate (B1)