- Backpacking and Hiking
- Food Tourism
- Road Trips
- Cooking
- I enjoy cooking for friends and family gatherings
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Playing Sports
- Hiking
- Swimming
Open To Work
Arijeet Shome
Customer Support Associate
Kolkata, West Bengal
Summary
MBA graduate specializing in Marketing with experience in Customer Support handling customer issues and payment enquiries across North America, Canada, the United Kingdom, and Indian marketplace . Manages email, chat, and call cases while investigating payment discrepancies and fraudulent monetary transactions. Supports smooth shipment and delivery resolution with clear customer communication and accurate case handling. I am comfortable updating ticket statuses, maintaining accurate records, and coordinating with relevant teams to provide efficient customer support and a smooth customer experience.
Overview
3
3
Languages
2026
2026
years of professional experience
Work History
Intern
ONE X SOLUTIONS PVT.LTD
- Handled customer queries daily through email, chat, and calls with a clear, professional response style.
- Maintained accurate customer records and updated case notes in MS Word and MS Excel during internship assignments.
- Coordinated customer communication across email, chat, and phone to support timely issue resolution.
- Applied MS PowerPoint to present internship learnings and support internal updates when needed.
Intern
QUANTUM GLOBAL INFRATECH.LTD
- Handled customer payment enquiries weekly, responding to billing questions and transaction concerns with accuracy.
- Reviewed payment activity for suspicious patterns and escalated potential fraud concerns using clear internal notes.
- Supported customers through service questions and follow-ups, providing timely responses and practical issue resolution.
- Prepared internship documentation and status updates in MS Word, MS Excel, and MS PowerPoint for team review.
Customer Support Associate
Amazon Development Centre.
09.2023 - 09.2025
- Handled customer cases weekly across shipment and delivery support for North America, Canada, the United Kingdom, and the Indian marketplace.
- Supported customers through email, chat, and calls to clarify shipment updates and resolve delivery concerns across multiple marketplaces.
- Reviewed payment activity for signs of fraudulent monetary transactions and documented findings for further investigation.
- Served as a subject matter expert for new joiners, guiding them through probation requirements and day-to-day workflows.
- Maintained detailed documentation of customer cases to ensure proper resolution and follow-up.
- Collaborated with internal teams to resolve escalated issues and improve overall customer experience.
- Maintained high accuracy and attention to detail while handling sensitive payment and account-related concerns.
Education
Master of Business Administration - Marketing Management and Research
Heritage Business School
Kolkata , West Bengal , India07-2023
Bachelor of Business Administration - Marketing Management
Amity University
Kolkata , West Bengal , India06-2020
Master of Commerce - Commerce
St.Stephen's School
Kolkata , West Bengal India04-2016
Bachelor of Science - Science Education
St.Stephen's School
Kolkata , West Bengal India03-2014
Skills
MS Word
MS Excel
MS PowerPoint
Customer handling
Customer communication
Ticket documentation
Payment issue resolution
Fraud detection
Customer payment enquiries
Quality assurance
Subject matter expertise
Dispute resolution
KPI reporting
Customer retention
Escalation handling
SLA tracking
Customer experience improvement
Payment dispute resolution
Payment dispute handling
Issue resolution
Email case handling
Customer issue resolution
SOP compliance
Root cause analysis
SLA compliance
Process adherence
Interests
Timeline
Customer Support Associate
Amazon Development Centre.
09.2023 - 09.2025
Intern
ONE X SOLUTIONS PVT.LTD
Intern
QUANTUM GLOBAL INFRATECH.LTD
Master of Business Administration - Marketing Management and Research
Heritage Business School
Bachelor of Business Administration - Marketing Management
Amity University
Master of Commerce - Commerce
St.Stephen's School
Bachelor of Science - Science Education
St.Stephen's School
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Bengali
Advanced (C1)
Work Preference
Job Search Status
Open to workLocation Preference
RemoteHybridLocation: Kolkata, WB
Open to relocation: Yes
Football , Cooking , Travelling , Video Games in Playstation
I am passionate about football and enjoy both watching and playing the game, as it teaches teamwork and strategy. I love cooking and exploring new dishes in my free time. Travelling excites me because it allows me to explore new places, experience different cultures, and create memories. I also enjoy playing video games on PlayStation, especially football and action games, as a way to relax and unwind.
I hereby declare that all the information furnished above is true to the best of my knowledge.
Arijeet Shome