Arijeet Ghosh
Gurgaon
Summary
Results-oriented Workforce Real Time Analyst with expertise in real-time monitoring, data analysis, and workforce optimization. Proven ability to enhance staffing efficiency and improve service levels through data-driven recommendations.
- Expanded role scope to include workforce scheduling, MIS reporting, and real-time monitoring.
- Delivered accurate reports used by leadership for capacity and performance decisions.
- Played a key role in optimizing staffing efficiency through data-backed insights.
- Recently onboarded to Google Sheets for operational reporting and data management.
Overview
6
6
years of professional experience
Work History
Workforce Real Time Analyst
Teleperformance
Gurgaon
12.2021 - Current
- Monitored real-time data to optimize workforce allocation and scheduling.
- Analyzed call volume trends to enhance staffing efficiency and service levels.
- Collaborated with team leads to address staffing gaps and performance issues.
- Provided insights on agent productivity through data reporting and analysis.
- Identified patterns in service requests to inform operational adjustments.
- Assisted in developing forecasting models for future staffing needs.
- Communicated schedule changes and real-time updates to relevant teams.
- Monitored real-time labor performance metrics and identified areas for improvement.
- Developed reports on employee productivity, overtime utilization, and attendance trends.
- Maintained records of employee absences, tardiness, and other time-related issues.
- Participated in meetings with department heads to discuss staff scheduling needs.
- Provided data-driven recommendations to management regarding staffing strategies and operational efficiencies.
- Handled all schedule-related requests, including PTO, shift swaps and overtime.
- Collaborated with senior and department leaders to develop and implement workforce plans.
Workforce Real Time Analyst
Majorel
Gurgaon
08.2019 - 11.2021
- Monitored real-time data to enhance workforce allocation and scheduling efficiency.
- Analyzed call volume trends to optimize staffing levels and service delivery.
- Collaborated with team leads to address staffing gaps and performance issues.
- Provided insights on agent productivity through comprehensive data reporting.
- Identified patterns in service requests to inform operational adjustments.
- Assisted in developing forecasting models for future staffing needs.
- Tracked real-time labor performance metrics to highlight areas for improvement.
- Maintained records of employee absences, tardiness, and other time-related issues.
Education
Bachelor of Arts -
KALINGA UNIVERSITY
Chhattisgarh, India03-2023
High School Diploma -
National Institute Of Open Schooling
Asansol, West Bengal01-2020
Skills
- Real-time monitoring
- Data analysis
- Workforce optimization
- Forecasting models
- Productivity reporting
- Call volume management
- Operations management
- Decision making
- Team collaboration
- Service level agreements
- Intraday management
Exposure
Technical Skills:
Google Sheets – Data handling, MIS reporting, basic formulas
MS Excel – Reporting, dashboards, data analysis
Verint – Real-time monitoring, scheduling support, reporting
AWS (basic exposure) – Foundational understanding of cloud concepts
Power BI (in progress) – Data visualization and dashboards
SQL (in progress) – Basic querying and data extraction
Python (in progress) – Fundamentals for data analysis
Timeline
Workforce Real Time Analyst
Teleperformance
12.2021 - Current
Workforce Real Time Analyst
Majorel
08.2019 - 11.2021
Bachelor of Arts -
KALINGA UNIVERSITY
High School Diploma -
National Institute Of Open Schooling