Arijit Basu
Group Leader Operations
Howrah
Summary
Team-oriented leader with proven leadership and motivational skills successful in helping group members achieve business goals. Respectful and clear communicator focused on enhancing teamwork and collaboratively addressing challenges with logical approaches. Skilled in building relationships and enhancing employee satisfaction to drive work performance.
Detail-oriented team player with strong organizational skills. Ability to handle projects with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Having good Data Analysis skills and preparing different types of operational reports.
Overview
17
17
years of professional experience
10
10
years of post-secondary education
6
6
Certifications
3
3
Languages
Work History
Group Leader Operations
Imerit Technology Services Private Limited
Kolkata
02.2022 - Current
- Attended staff development meetings and workshops and applied information from those events into daily activities.
- Trained new team members by relaying information on company procedures and safety requirements.
- Reviewed daily requirements and forecasts and delegated work for optimal coverage.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Monitored team performance to identify productivity improvement opportunities.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Improved team morale and retention through recognition and reward programs.
- Delegated tasks strategically and monitored progress for timely completion.
Team Leader Operations
Tech Mahindra
Kolkata
07.2019 - 10.2020
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Mentored and guided employees to foster proper completion of assigned duties.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
- Evaluated customer needs and feedback to drive product and service improvements.
Assistant Manager Operations
Concentrix Services India Private Limited
Vadodara
05.2018 - 02.2019
- Supervised operations team to support operational excellence and excellent customer service.
- Coordinated with managers in different operational issues and promotional activities.
- Helped team members to maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Monitored employee productivity and optimized procedures to reduce costs.
- Developed and maintain operational guidelines for staff.
- Monitored key performance metrics to identify areas for improvement.
- Developed systems and procedures to improve operational quality and team efficiency.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Analyst Operations
Concentrix Daksh India Private Limited
Kolkata
06.2007 - 05.2018
- Identified and resolved problems through root cause analysis and research.
- Cultivated relationships with industry leaders and within company to share tips and information.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Analyzing operational data.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services.
- Devised and implemented processes and procedures to streamline operations.
Customer Care Executive
Reliance Infostreams Private Limited
Navi Mumbai
12.2006 - 05.2007
- Communicated with customers to identify needs and expectations.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bsc. Computer Science - Computer Science
Acharya Institute of Management & Science
Bengaluru 08.1999 - 04.2003
Electronic Diploma Advance Software Technology - Computer Science
CMC
Kolkata 05.2003 - 11.2006
MBA - Human Resources Management
Sikkim Manipal University
Kolkata 04.2009 - 04.2012
Skills
Data Analysis
undefinedCertification
Certificate of Python
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Acquiring Data (Level 1 - AI Fundamentals of AI ASCEND) by Accenture
04-2023
Certificate of Project Management
02-2023
Certificate of Python
01-2023
Group Leader Operations
Imerit Technology Services Private Limited
02.2022 - Current
Team Leader Operations
Tech Mahindra
07.2019 - 10.2020
Coaching to Drive Performance
08-2018
Assistant Manager Operations
Concentrix Services India Private Limited
05.2018 - 02.2019
The insurance industry overview
10-2017
Leading Teams: Motivating and Optimizing Performance
05-2017
MBA - Human Resources Management
Sikkim Manipal University
04.2009 - 04.2012
Analyst Operations
Concentrix Daksh India Private Limited
06.2007 - 05.2018
Customer Care Executive
Reliance Infostreams Private Limited
12.2006 - 05.2007
Electronic Diploma Advance Software Technology - Computer Science
CMC
05.2003 - 11.2006
Bsc. Computer Science - Computer Science
Acharya Institute of Management & Science
08.1999 - 04.2003
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