Arijit Bhattacharya
Bangalore
Summary
Professional with 3+ years of experience across project management, operations, sales, and digital product management. With a strong foundation in stakeholder collaboration, I have contributed to the successful execution of projects, marketing initiatives, and partnerships, working closely with cross-functional teams. My focus is on driving business growth, optimizing processes, and ensuring operational efficiency.
Overview
7
7
years of professional experience
Work History
Operations Manager – Digital Transformation
Titan Company Limited
07.2023 - Current
- Leading program management of digital platforms operating in the MBR channel of the Watches and Wearables division
- Spearheaded the creation, launch, and training of the EKYAM app, a CRM program between Titan Company, distributors, and retailers in the channel
- Created training materials to increase adaption and ease of use of the platforms by the end users
- Conducted monthly market visits to interact with all the stakeholders in the chain to understand requirements and implementing them to the platforms
- Executed CRM SMS campaigns on behalf of retailers for their customers to increase traction
- Bringing in additional 1-2L business per month
- Optimized NEEV, an application for field team to capture store visits, store aesthetics, branding assets and product placement details, to streamline operations and bring overall business growth
- Increased the functionality of D2D (a product ordering platform) and brought the usage to 60% resulting in 60% of overall orders month on month from this platform
Management Trainee Stint
Titan Company Limited
07.2022 - 06.2023
- Eyecare – Product Management
- Worked on scratch for the launch of Zefr, Titan Eyelpus’ premium range of eyewear
- Created the route map for the process and executed the journey
- Developed the product brief for selection of vendors
- Brought in Samples and created a panel from the stores for finalizing the SKUs
- Created cue cards and training materials covering all the aspects of each SKU
- Finalized on the packaging and marketing assets
- Store Stints – Sales and Operations
- Tanishq
- Observed sales officer’s day to day operations to understand the work force requirement of the store
- Shadowed RSOs and noted details of more than 100 different customer interactions to narrow down on time taken behind various activities
- Sold light weight jewellery to customers
- Helios
- Executed activities to trigger customer repeat walk-ins in the store
- Suggested and executed activities like customer calling, gratitude card for all buyers
- Sold premium watches to walk-in customers
- Eyeplus
- Worked to increase walk-in customer referral
- Used the Titan Encircle referral process to make the process streamlined
- Got manuals printed and used it to explain the process to customers post the sale
- Sold Sunglasess to customers
Operations Coordinator
Uber India Pvt Ltd.
08.2018 - 11.2018
- Coordinated the team’s day to day hub operations
- Administered training and ensured seamless on-boarding of new driver partners
- Analyzed and resolved issues faced by the driver-partners and ensured low foot count for the same
- Handled cases of conflicts and negotiated smooth closure of such cases
- Imparted knowledge sessions on Driver Induced cancellations through seminars
Education
MBA - Business Management (B2B Sales & Marketing, CRM, Finance, IT Service Management, Supply chain management)
Xavier Institute of Management (XIMB)
Bhubneswar04-2022
B.Tech - Electronics and Communication Engineering
Techno India University
Kolkata05-2018
Skills
- Project management
- Digital transformation
- CRM
- Application optimization
- Stakeholder Relations Management
Extracurricular Achievements
XIMB, Core Member, Placement Committee, 2021-2022
Second Division Cricket player, Bengal
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Operations Manager – Digital Transformation
Titan Company Limited
07.2023 - Current
Management Trainee Stint
Titan Company Limited
07.2022 - 06.2023
Operations Coordinator
Uber India Pvt Ltd.
08.2018 - 11.2018
MBA - Business Management (B2B Sales & Marketing, CRM, Finance, IT Service Management, Supply chain management)
Xavier Institute of Management (XIMB)
B.Tech - Electronics and Communication Engineering
Techno India University
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