Arijit D

As an OCP Privacy Specialist, I manage compliance and privacy reviews for Amazon’s Digital, Devices, and Alexa Services (D2AS). I review product compliance applications against data governance policies, guide teams on refining data collection and storage practices, and conduct multi-stage compliance checks. I also oversee simulation environment testing to validate functionality and privacy safeguards before granting final clearance for production deployment.

Led comprehensive quality audits of associate case handling while providing actionable feedback for performance improvement. Partnered with cross-functional stakeholders across Retail, Engineering, and Finance divisions to identify process gaps and optimize standard operating procedures. Conducted thorough analysis of existing tools and workflows, implementing strategic improvements to enhance associate productivity and streamline seller communication channels.

Managed diverse seller support cases across multiple regions including North America, Europe, and India through multichannel communications (phone, chat, and email). Demonstrated expertise in comprehensive operational areas including fulfillment, logistics, brand management, compliance, and delivery services. Successfully resolved seller inquiries and issues while ensuring adherence to service quality standards and regional requirements.

Helped run family clothing business, managing imports of raw materials from Thailand and overseeing local production including printing and packaging. Handled day-to-day operations including quality checks, production planning, and vendor sales. Built and maintained relationships with multiple vendors while coordinating import logistics and basic marketing activities to increase sales.