Arijit Das
Investigation, Fraud Management, Audit, Operation Management, Process Management, People Management
Bengaluru,Karnataka
Summary
Experienced and meticulous professional, working as a Fraud, Risk and Compliance Manager with over 18 years of experience and a track record of success across wide range of industries and domains. Possessing exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to organizations enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Experienced in various aspects of operations, fraud, risk, compliance and process management and customer engagement.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Corporate Assurance & Advisory Services
IBM India
06.2017 - Current
- Conducted thorough investigations related to allegations of fraud, non-compliance, violations of Code of Conduct, process breakages etc. individually and along with Legal, Procurement and other organizations
- Handled allegation review process for IBM India/South Asia and conducted weekly review, consolidation, due diligence and presentation of all allegations to IBM India/ South Asia and Asia Pacific executives
- Liaised with CA&AS management, Legal, HR, Trust & Compliance Office (TCO) and Business Leadership team to implement risk control measurements, various process improvements etc.
- Worked as the single point of contact for IBM India/ South Asia for transition of Investigation and allegation review process from IBM to Kyndryl, during Kyndryl spin off in 2021
- Worked as the single point of contact for assimilating allegation review process of Red Hat in IBM India/ South Asia
- Worked as the travel and expense process and time clocking process Subject Matter Expert for CA&AS Asia Pacific region
- Worked with multiple Business Units and the leadership team and recommended to improve processes related to Mobility Travel, Mobility Taxation, Usage of Vendor services under Procurement, Recruitment, Learning & Development etc.
- Represented CA&AS in multiple leadership meetings, including Integrity Survey program for business unit leaders and worked as the single point of contact for creating presentations for IBM India/ South Asia General Manager quarterly meet and other business unit leadership meetings
- Worked as India Geography focal for Foreign Corrupt Practices Act (FCPA) review of IBM India in 2022, and worked in close collaboration with Global TCO team
- Cumulatively recommended a recovery amount over US$1.5 Mn as from expense claims reviews since 2018
Lead Expense Examination
IBM Malaysia
03.2011 - 06.2017
- Worked as a subject matter expert and specialist for expense claims review and streamlining process in Global Expense Monitoring, Compliance & Analysis Program (GEMCAP)
- Worked as a specialist on fraud, risk identification and sample selection mechanism for expense claims across geographies (North America, Latin America, Europe Middle East & Africa and Asia Pacific)
- Worked on IBM Global Policy Harmonization process as collator and tester
- Worked as global tester and collaborator for Concur testing and implementation process
- Transitioned Targeted Fraud Review process for North America from the US to Kuala-Lumpur Hub within the first year of joining
- Worked on compliance related automation processes for issue identification, communication and action initiation
- Worked as point of contact for GEMCAP process reviews, travel policy and American Express card process reviews and various expense related risk review process for Asia Pacific
- Worked as functional leader for examiners and recommended more than US$2Mn as recoverable amount under the US tax-home issue, fraud identification by self and over US$3Mn as a team
Team Lead- Employee Payables Process
IBM India
08.2008 - 03.2011
- Handled end to end employee payables process initially for IBM East, and subsequently for IBM North
- Handled the daily operations, exception process for claims from IBM East, West and North
- Worked on team's performance management, overall process improvement, delivery and Turn Around Time (TAT) improvement, resulting in customer delight awards and other cash rewards
- Worked on end to end management reporting and acted as the single point of contact for all management reports related to IBM East and IBM North employee payables process
- Worked as the reviewer and single point of contact for Controls and Self Risk Assessment process
- Had audited/ reviewed team members' work in terms of compliance, process alignment, delivery efficiency, etc.
- Worked as the focal for Business Controls review for all reviews from Q3 2009, and worked as one of the focal for during IBM Corporate Audit in 2010
- Coached team members in techniques necessary to complete job tasks, improve efficiency; while directed and supervised the team members' overall development and alignment with stated business objectives
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions in conjunction with the management and process owner
Assistant Sales Manager
India Bulls
06.2008 - 08.2008
- Formulated long term/ short term strategic plans to increase the business volume
- Spearheaded the recruitment of connectors and channel partners to promote insurance business
- Lead the team to facilitate achievement of targets, was also responsible for building and training the team and managing performance on an ongoing basis
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Analyzed customer feedback to identify areas for improvement in service delivery which led to customer delight
Assistant Sales Manager
Aviva India
02.2007 - 05.2008
- Spearheaded and grew the relationship with the channel partner - Centurion Bank of Punjab (CBoP - later became HDFC Bank) for Bengal and Bihar-Odisha and Jharkhand (BOJ) region
- Handled end to end sales process as a single point of contact for CBoP with the help of a team of direct reports, primarily for retail and asset banking operations
- Handled escalations and operational issues as a single point of contact for CBoP East retail and asset banking process
- Worked on Bank and Insurance - inter company transactions process improvements
- Handled the issues related to fraudulent insurance claims, miscommitment, misselling, etc. according to Insurance Regulatory & Development Authority (IRDA) and Reserve Bank of India (RBI) guidelines
- Handled insurance operations and submission process automation for CBoP east customers
Sales Manager
Reliance Insurance
01.2006 - 01.2007
- Spearheaded in growing Reliance's retail and channel partner business for insurance sales
- Recruited and hired top-level talent to add value and expertise to sales department
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness, and modify operational processes
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Team Lead for Airtel Broadband & Landline Services
Team Lease
05.2005 - 12.2005
- Handled Corporate and Small and Medium Enterprise (SME) accounts for business development of Airtel highend offers
- Created new business opportunities by tapping new Corporate and SME accounts, while serving and delighting the existing accounts with better and curated offerings
- Designed strategic plan along with Airtel leadership team for offering development practices to support future projects and deliveries
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Promoted high standards through personal example to help team members' understand expected behaviors and standards required to deliver and serve high end customer and extremely demanding corporates
Education
MBA - Finance And Systems
IISW&BM
Kolkata 07.2008 - 01.2011
Bachelor of Science - Physics (Honours)
University of Calcutta
Kolkata 06.2002 - 05.2005
High School Diploma -
St. Xavier's College
Kolkata 06.2000 - 05.2002
Skills
Fraud and Risk Management
Certification
CFE - Certified Fraud Examiner
Timeline
Corporate Assurance & Advisory Services
IBM India
06.2017 - Current
CFE - Certified Fraud Examiner
09-2013
Lead Expense Examination
IBM Malaysia
03.2011 - 06.2017
Team Lead- Employee Payables Process
IBM India
08.2008 - 03.2011
MBA - Finance And Systems
IISW&BM
07.2008 - 01.2011
Assistant Sales Manager
India Bulls
06.2008 - 08.2008
Assistant Sales Manager
Aviva India
02.2007 - 05.2008
Sales Manager
Reliance Insurance
01.2006 - 01.2007
Team Lead for Airtel Broadband & Landline Services
Team Lease
05.2005 - 12.2005
Bachelor of Science - Physics (Honours)
University of Calcutta
06.2002 - 05.2005
High School Diploma -
St. Xavier's College
06.2000 - 05.2002
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